Inside Sales Manager

Job Summary

• Responsible for driving sales growth, managing key client relationships, developing new business opportunities, leading the sales team, and achieving revenue targets for the corporate gifting business.

• Key Responsibilities
  Sales & Revenue Generation :
  - Achieve monthly, quarterly, and annual sales targets.
  - Develop and execute sales strategies to drive business growth.
  - Generate new business opportunities through prospecting, networking, and referrals.
  - Identify and convert qualified leads into long-term clients.
  - Manage the complete sales cycle from inquiry to order closure.
  
• Business Development:
  - Expand the corporate client base across industries.
  - Build relationships with HR, Admin, Procurement, Marketing, and Leadership teams of client organizations.
  - Identify opportunities for repeat business, upselling, and cross-selling.
  - Track market trends and competitor activities.

• Client Relationship Management:
  - Maintain strong relationships with existing clients.
  - Ensure timely follow-up on inquiries, quotations, and proposals.
  - Handle client escalations and ensure customer satisfaction.
  - Conduct regular client meetings and business reviews.

• Team Management:
  - Lead, mentor, and motivate the sales team.
  - Monitor team performance and sales activities.
  - Set KPIs and sales targets for team members.
  - Conduct regular sales reviews and coaching sessions.

• Proposal & Order Management:
  - Review and approve quotations and commercial proposals.
  - Coordinate with sourcing, operations, and production teams for order execution.
  - Ensure smooth order processing and timely delivery.
  - Monitor large and key accounts throughout project completion.

• Reporting & Analysis:
  - Maintain accurate sales pipeline and forecast reports.
  - Track conversion rates, revenue, and profitability.
  - Prepare weekly and monthly management reports.
  - Manage CRM records and sales documentation.

Key Performance Indicators (KPIs)
- Revenue Achievement
- Gross Margin Achievement
- New Client Acquisition
- Lead-to-Conversion Ratio
- Repeat Business Percentage
- Average Order Value
- Team Sales Performance
- Client Retention Rate
- Collection and Payment Recovery