Inside Sales Manager

Role Overview

As Manager Inside Sales, you will lead, coach, and scale a high-velocity inside sales team responsible for converting leads into paying residents across Stanza Living properties. You will oversee pipeline health, drive revenue execution, optimize conversion funnels, and align telesales operations with city-level occupancy targets.

Key Responsibilities

• Team Leadership & Performance Management: Direct a team of Inside Sales Representatives (ISRs) and Team Leads, setting daily, weekly, and monthly targets for lead conversion, call quality, and revenue output.
• Pipeline & Funnel Management: Monitor the end-to-end sales lifecycle from lead assignment to property visit scheduling and final booking ensuring strict follow-up SLAs and minimal lead leakage.
• Conversion Optimization: Analyze key metrics (call-to-connect ratios, visit scheduled/conducted rates, lead-to-booking conversions) to identify friction points and improve conversion rates.
• Cross-Functional Alignment: Work closely with Central Marketing (lead flow and campaign alignment) and On-Ground Real Estate/Property Operations teams (scheduled visits and inventory movement).
• CRM & Process Governance: Enforce strict adherence to CRM workflows, tracking interactions, lead disposition accuracy, and overall data hygiene.
• Training & Coaching: Conduct call audits, product refresher sessions, and script training to upskill team members on handling objections, price negotiations, and inventory positioning.

Required Qualifications & Experience

• Candidates must hold a Bachelors degree in Business Administration, Marketing, or a related field, with an MBA being preferred.
• Applicants should possess 6 to 10 years of experience in inside sales or telesales operations, including a minimum of 2 years directly managing a team.
• Prior experience in high-volume B2C environments—such as EdTech, PropTech, B2C Tech, Real Estate, or Hospitality—is required.
• Candidates need demonstrated proficiency with CRM software (such as Lead Squared or Salesforce), telephony platforms, and advanced Excel or Google Sheets for data analysis.