Inside Sales Manager

Job Description: 

• The Inside Sales Executive is responsible for selling educational technology products and services to educational institutions, including schools, colleges, universities, and other organizations in the Edutech sector.
• The role involves identifying new leads, managing relationships with prospective customers, conducting product demos, and closing sales.
• The Inside Sales Executive is a key part of the sales team and plays a crucial role in achieving company revenue goals.

Key Responsibilities:

• Identify and qualify new business leads through research, cold calling, emails, and networking within the Edutech sector.
• Use CRM tools to track leads, opportunities, and sales activities, ensuring accurate and up-to-date information.
• Engage with potential customers (e.g., educators, school administrators, and institutional buyers) to understand their needs and offer tailored solutions.
• Build a robust pipeline of new business opportunities and nurture long-term relationships.
• Conduct virtual or in-person product presentations and demonstrations to potential customers.
• Provide information on product features, benefits, and pricing to ensure customers understand how the solutions meet their needs.
• Customize presentations to specific customer requirements, highlighting how Edutech products improve educational outcomes.
• Drive the sales process from initial contact to deal closure, ensuring customer satisfaction at every step.
• Negotiate pricing and terms of sale to secure contracts, while ensuring profitability and aligning with company goals.
• Follow up with leads and clients to address any concerns and close sales effectively.
• Maintain positive relationships with current and prospective clients, ensuring high levels of customer satisfaction.
• Address customer inquiries, provide technical support, and troubleshoot issues as needed.
• Identify opportunities for upselling or cross-selling additional products and services.
• Collaborate with customer service teams to ensure smooth onboarding and post-sale support.
• Stay updated on the latest trends, products, and competitors in the Edutech market.
• Provide feedback to the sales and product teams based on customer insights and market conditions.
• Track competitors offerings and adjust sales strategies to remain competitive.
• Maintain accurate records of sales activities, customer communications, and progress within the CRM system.
• Prepare and present regular sales reports, including forecasting, progress against targets, and key performance metrics.
• Analyze sales data to identify areas for improvement and propose solutions.
• Work closely with the marketing team to align sales campaigns with promotional activities and content.
• Collaborate with the product team to stay informed about new product launches, features, and updates.
• Participate in team meetings to discuss sales strategies, challenges, and opportunities for growth.