Inside Sales Manager

PRINCIPAL ACCOUNTABILITIES

• Team Management: Supervise and lead a team of Student Advisors, fostering a collaborative and high-performance work environment.
• Performance Enhancement: Develop, implement, and manage performance improvement plans, including training, coaching, and mentorship for team members.
• KPI Achievement: Ensure the team consistently meets and exceeds KPIs related to student, enrolment, and conversion rates.
• Quality Checks and Audits: Conduct regular quality checks and audits on the work of Student Advisors, providing feedback and guidance for improvement.
• Sales Targets: Collaborate with the team to set and achieve monthly and quarterly enrolment targets, contributing to the institution's growth.
• Protocol Adherence: Ensure that all team members follow established protocols, standards, and ethical guidelines in their interactions with prospective students.
• Reporting: Provide regular reports to senior management on team performance, including achievements, challenges, and strategies for improvement.
• Team Training: Identify training needs and work with the Sales Operations Manager to design and implement training programs for team members.
• Conflict Resolution: Address any conflicts or issues within the team, providing timely resolution and support.
• Innovation and Improvement: Continuously seek opportunities to enhance processes and strategies for improved results.
• Ad-hoc: Any other ad-hoc duties assigned by team leadership.

DESIRED PROFILE QUALIFICATION

• Bachelor's degree in a related field is preferred.
• Any certification area in the sales or consultative selling will be preferred.

SKILLS

• Exceptional leadership, coaching, and mentoring skills.
• Strong understanding of student strategies and best practices.
• Excellent communication and interpersonal skills.
• Data-driven decision-making abilities.
• Proficiency in using CRM (Salesforce) and reporting tools.
• Goal-oriented with a track record of achieving targets.
• Knowledge of ethical standards and compliance in education.

RELEVANT EXPERIENCE

• 8 plus years of relevant experience.
• Proven experience in a leadership role managing teams.
• Experience with Canadian institutes/immigration will be preferred.