Inside Sales Management Senior Analyst-Voice

Skill required: Digital Inside Sales - Inside Sales

Designation: Inside Sales Management Senior Analyst

Qualifications: Any Graduation

Years of Experience: 5 to 8 years

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? Transforming sales to become a future-ready and digital B2B revenue engine. Digital Inside Sales involves selling products or services remotely using digital tools and platforms. This includes activities like email marketing, social media outreach, and virtual meetings. The goal is to reach and engage potential customers without face-to-face interactions. It allows sales teams to efficiently manage leads, close deals, and build customer relationships online. This approach is cost-effective and scalable, making it ideal for modern sales strategies. Provide support for lead/opportunity generation: conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams.

What are we looking for? The following skills are required to perform this role-

• Strong coping, emotional resilience, and stress-management skills.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Problem-solving & Decision Making- Strong analytical and critical thinking abilities to identify challenges, analyze data, and devise effective solutions to address complex issues. Sound judgment and the capability to make timely and informed decisions, considering the potential impact on the organization and stakeholders.
• Communication- Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and effectively to team members, superiors, and other stakeholders.
• Conflict resolution- Proficiency in resolving conflicts and handling difficult situations with diplomacy and professionalism.
• Adaptability- Comfort synthesizing and analyzing information from multiple streams. Show agility while managing changing circumstances, adapt to new technologies, and navigate through evolving business environments.
• Relationship building
• Time Management
• Creativity and innovation
• People Management Additional skills-
• Be a team player and value cohesiveness.
• Ability to interact with clients and internal stakeholders.
• To step up in absence of a Trainer/ QA Roles and Responsibilities: Your role requires following responsibilities –
• Conducting Huddles: Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives.
• Task Management Guidance: Provide daily guidance to team members on how to efficiently manage their day-to-day tasks.
• Target Achievement: Communicate sales goals, derive productivity and lead the team to meet the targets defined by the process and the client.
• Performance Reviews: Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed.
• Training and Quality Coordination: Collaborate with training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken.
• SOPs and Documentation: Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in knowledge dissemination process.
• Individual Connects: Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly.
• Performance Reporting: Generate and share comprehensive and detailed reports about team performance, mission-related objectives and deadlines.
• Reporting: Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis.
• Leave Management: Implement a planned approach for managing team shrinkage through a Leave management system.
• Attendance Tracking: Accurately track team attendance for billing purposes.
• Time Sheet Validation: Validate team time sheets fortnightly with 100% accuracy.
• Security and Data Protection: Ensure adherence to all security and client data protection measures and guide the team in following required protocols.
• Responsible for managing day to day operations, call quality, performance according to the relevant service level metrics, compliance to guidelines and policies for providing the Support Services.
• Assists with hiring and new team member training., Any Graduation