Inside Sales Executive

• Role & responsibilities
• Receive, register and acknowledge customer enquiries and RFQs; maintain an accurate enquiry tracker with ownership, deadlines and status.
• Coordinate with Sales, Engineering, Production, PPC and Purchase to obtain drawings, specifications, technical feasibility, costing inputs and lead times.
• Prepare and issue accurate commercial quotations and revised offers after internal approval; ensure timely follow-up on pending quotations.
• Follow up with customers for technical clarifications, quotation feedback, purchase orders and repeat business; escalate delayed responses.
• Review incoming purchase orders against approved quotations, pricing, quantities, specifications, payment terms and delivery commitments.
• Coordinate order processing, production status, dispatch schedules and documentation with PPC, Logistics, Accounts and Quality teams.
• Maintain customer master data, price lists, enquiry and quotation registers, order records and correspondence in ERP / CRM or Excel.
• Support new customer onboarding, vendor registration, documentation and requests for product catalogues, certificates and company information.
• Assist the field sales team with lead qualification, meeting follow-ups, customer communication and account development activities.
• Track enquiry turnaround time, quotation conversion, pending orders, overdue follow-ups and customer issues; submit clear weekly reports.

PREFERRED EXPERIENCE

• Experience selling or coordinating engineering plastics, polymer components, precision-machined parts or other industrial products.
• Ability to read basic engineering drawings and understand material grades, tolerances, product specifications and technical RFQs.
• Experience supporting OEM / Tier-1 accounts, export enquiries, vendor registration or quality-sensitive industrial customers.

Qualification

• Graduate in Engineering, Science or Commerce; MBA / technical qualification preferred