Inside Sales Executive

Company Description GemPundit is a leading provider of luxury, precious, and semi-precious gemstones, offering customized natural gemstone jewelry to customers worldwide. The company specializes in 100% original, unheated, and untreated gemstones that are certified by recognized gem labs. GemPundit focuses on quality, authenticity, and customer trust, supported by 24x7 customer service and global shipping. The brand has built a strong reputation through positive customer reviews and a commitment to exceptional product and service standards.
Role Description This is a full-time, on-site Inside Sales Executive role based in Gurugram. The Inside Sales Executive will handle inbound and outbound customer inquiries, qualify leads, and convert prospects into sales through phone, email, chat, and other digital channels. Day-to-day responsibilities include explaining product features and benefits, guiding customers in gemstone and jewelry selection, preparing quotations, and following up to close sales. The role also involves maintaining accurate records in the CRM, coordinating with operations and customer service teams, and meeting individual and team sales targets. The Inside Sales Executive is expected to provide a high-quality customer experience that reflects GemPundit's focus on authenticity and service.
Qualifications

• Strong Inside Sales and Sales skills, with a track record of meeting or exceeding targets.
• Experience in Lead Generation and prospect qualification using phone and digital channels.
• Excellent Communication and Customer Service skills to engage customers and build long-term relationships.
• Comfort working with CRM or sales management tools, and ability to maintain accurate sales records.
• Ability to work on-site in Gurugram on a full-time schedule.
• Prior experience in retail, luxury products, jewelry, or e-commerce is an advantage.
• Strong persuasion, negotiation, and problem-solving abilities.
• Minimum educational qualification: bachelor's degree or equivalent; additional sales training is a plus.