Inside Sales Executive

Job Summary

Alfanzyme is looking for a proactive and result-oriented Executive Inside Sales to drive sales growth, manage customer relationships, generate new business opportunities, and strengthen existing customer accounts. The candidate will be responsible for handling sales enquiries, preparing quotations, following up with customers, processing orders, and achieving assigned sales targets.

The ideal candidate should possess excellent communication, negotiation, and customer relationship management skills, with an interest in B2B sales and industrial product sales.

Key Responsibilities

• Manage and develop relationships with existing customers to generate repeat business.
• Identify and approach prospective customers through telephone calls, emails, and other communication channels.
• Handle sales enquiries, qualify leads, prepare quotations, and follow up to convert enquiries into orders.
• Promote Alfanzymes products by explaining their features, applications, and benefits.
• Achieve monthly and quarterly sales targets and contribute to business growth.
• Maintain regular follow-ups with customers regarding enquiries, quotations, pending orders, and payments.
• Identify cross-selling and upselling opportunities within existing customer accounts.
• Coordinate with production, dispatch, accounts, and other internal teams for timely order execution.
• Maintain accurate customer databases, sales records, and CRM updates.
• Prepare daily, weekly, and monthly sales reports.
• Monitor customer feedback, market trends, and competitor activities.
• Ensure timely resolution of customer queries and maintain high customer satisfaction.

Required Skills

• Excellent verbal and written communication skills.
• Strong customer relationship management and interpersonal skills.
• Good sales, negotiation, and follow-up abilities.
• Experience in lead generation, sales conversion, and customer account management.
• Knowledge of B2B sales and sales pipeline management.
• Basic proficiency in MS Excel, MS Office, and email communication.
• Good organisational skills and the ability to manage multiple customer accounts.
• Experience with CRM software and sales tracking tools will be an advantage.

Educational Qualification

• Science graduate from a recognised university or institution.
• Graduates in Commerce, Business Administration, Marketing, or related fields may also be considered.

Experience

• 2-3 years of experience in inside sales, telesales, B2B sales, or customer relationship management.
• Experience in handling sales enquiries, quotations, order processing, and customer follow-ups is preferred.
• Experience in enzyme manufacturing, biotechnology, industrial products, or technical product sales will be an added advantage.

Key Performance Indicators (KPIs)

• Achievement of monthly and quarterly sales targets.
• New customer acquisition and revenue generation.
• Lead-to-order conversion rate.
• Repeat business and customer retention.
• Timely follow-up on enquiries and quotations.
• Accuracy of sales reports, quotations, and CRM records.
• Effective coordination and resolution of customer queries.