Inside Sales Executive

Roles & Responsibilities

Lead Generation, Market Mapping & Data Management

• Identify and build a high-quality prospect database of companies and relevant decision-makers, particularly SCM, Purchase, Logistics, Import/Export and business owners.
• Source accurate contact information through LinkedIn, Google Search, Fundoodata and approved lead-generation tools such as Lusha, SignalHire and Easy Leads.
• Leverage company-provided databases and generate additional leads through exhibitions, internal employee references, CFS/port visits, MIDC/industrial-area visits and other approved sources.
• Research prospect businesses, industry segments, logistics requirements and potential shipment / supply-chain opportunities to ensure lead quality and relevance.
• Maintain and continuously update the prospect database in the prescribed Excel format, ensuring accuracy, completeness, source tracking and lead status.
• Prioritize result-oriented data based on target industry, company profile, decision-maker relevance, potential opportunity and engagement status.

Inside Sales, Cold Calling & Lead Qualification

• Conduct structured daily outbound calling to introduce Abhyansh Shipping, understand prospect requirements and identify potential logistics opportunities.
• Maintain disciplined calling activity, including approximately 5060 connected calls and 20–30 follow-up calls per day, subject to lead quality and business requirements.
• Qualify leads through questioning around logistics requirements, trade lanes, shipment volumes, current service arrangements, decision-making process, timelines and potential areas for engagement.
• Use persuasive communication, telephone etiquette and rapport-building skills to create interest and progress qualified prospects towards meetings.
• Maintain systematic follow-up through calls, email and approved channels until the lead is converted, deferred or closed.
• Update lead status, next action, meeting outcome and prospect information promptly in the prescribed tracker / CRM / Excel.

Meeting Generation & Appointment Management

• Make the initial company-introduction call and coordinate a professional introductory email to the correct customer contact.
• Follow up consistently by telephone and email to secure appointments with relevant decision-makers.
• Target approximately 20–30 qualified meetings per week, subject to lead quality, market conditions and business requirements.
• Coordinate meeting schedules with the Director / Sales team and share prospect background and required information before meetings.
• Assist the Director / Sales team during customer meetings, including presentations, customer information, meeting notes and follow-up data management.
• Attend customer meetings when required and support progression of opportunities to the next stage.

Sales Support & Opportunity Coordination

• Provide salespersons with relevant prospect information, business profile, decision-maker details, potential requirements and prior interactions.
• Coordinate with Freight Forwarding, CHA/Customs, Transportation and Warehousing/3PL teams to obtain information required for customer discussions or proposals.
• Support preparation and coordination of company presentations, introductory material, customer data and meeting documentation.
• Capture customer requirements and ensure opportunities are handed over to the responsible sales / business development owner with clear next actions.
• Track open opportunities and follow-ups to reduce lead leakage and ensure timely movement from prospecting to meeting and further sales stages.
• Identify cross-selling opportunities across freight forwarding, customs clearance, transportation and warehousing / 3PL.

Customer Relationship & Market Intelligence

• Build professional rapport with prospects and maintain regular communication with decision-makers.
• Capture market intelligence on customer needs, competitors, service expectations, pricing discussions and potential logistics opportunities.
• Develop knowledge of target industries, corporate brands, logistics services and Abhyansh capabilities to improve customer conversations.
• Maintain a professional and customer-focused approach in all interactions and represent Abhyansh’s brand appropriately.

Reporting, MIS & Performance Management

• Prepare and submit a Daily Sales Report (DSR) covering calls, contacts, leads, follow-ups, meetings scheduled, meetings conducted, outcomes and next actions.
• Maintain accurate activity and pipeline data and ensure prospecting and meeting information is updated on time.
• Participate in weekly data and performance reviews with the reporting manager / Director and take corrective actions on gaps.
• Track activity and conversion metrics such as connected calls, qualified leads, follow-ups, meetings scheduled, meetings conducted and lead-to-meeting conversion.
• Maintain confidentiality and accuracy of customer and prospect information and follow approved data-handling processes.

Continuous Learning & Capability Development

• Continuously develop selling skills, logistics and supply-chain knowledge, industry understanding and knowledge of Abhyansh’s service portfolio.
• Stay informed about target customer industries and emerging logistics requirements to improve prospecting effectiveness.
• Seek feedback from the Director / sales team and apply learning to improve call quality, qualification, meeting conversion and relationship building.Role & responsibilities

Preferred candidate profile