Inside Sales Executive

Inside Sales Executive / Telecaller

Department: B2C Sales

Employment Type: Full-time, office-based, 6-day work week

Location: Chennai (covering Chennai, Kanchipuram, Thiruvallur & Chengalpattu)

Role Overview

We are looking for a proactive and persuasive Inside Sales Executive / Telecaller to manage inbound customer enquiries and conduct outbound phone outreach across our coverage area. You'll be the primary point of contact for homeowners over the phone educating them on Household Rooftop Solar (PM-Surya Ghar) benefits, qualifying leads, and booking high-intent site visits for the Solar Consultant. This is a fully office-based role: your value is call volume and quality conversion, not field time.

Key Responsibilities

Outbound Outreach & Lead Qualification

• Cold call prospects from EB high-bill and EV-owner data lists; understand each homeowner's electricity usage and explain rooftop solar benefits in simple terms.
• Make proactive (suo-moto) calls to build the pipeline.

Inbound Handling & Meeting Scheduling

• Handle inbound enquiries from the website, Instagram, Facebook, YouTube, and the PM Surya Ghar vendor listing.
• Build rapport with potential customers and address their initial questions about solar solutions benefits.
• Convert cold and inbound enquiries into confirmed, high-intent home visits for the Solar Consultant.

Follow-Ups

• Consistently re-engage cold or unresponsive leads via phone, SMS, and WhatsApp Business.
• Re-engage leads the Solar Consultant has flagged as promising but not yet converted.

CRM & Reporting

• Maintain accurate records of every phone conversation, lead status, and visit booking in the CRM.
• Track and report which lists and channels are converting best.
• Contribute ideas to improve lead engagement based on what you're hearing on calls, and flag recurring customer questions or objections to the founder.

Key Requirements

Education: Graduate/Diploma in any discipline.

Experience: Seeking candidates with 1–3 years of experience in telecalling, outbound, or inside sales, preferably in B2C. Knowledge of green energy sales is an advantage. However, freshers demonstrating exceptional practical skills are highly encouraged to apply.

Language: Fluent in Tamil and English (written & spoken) — mandatory. Knowledge of other languages is an added advantage.

Skills & Competencies

Technical

• Hands-on comfort with CRM tools, Google Sheets/Excel, and WhatsApp Business
• Comfortable with high call volumes and structured, repetitive outbound work

Behavioral

• Confident, persuasive communicator, resilient to rejection
• Self-motivated and responsive to time-sensitive enquiries
• Coordinates daily with the Content & Digital Marketing Executive and Solar Consultant

Other Requirements

• This is an office-based role — no regular field travel expected

What We Offer

• Trainee pay 15,000/month (2 Months) 20,000/month on conversion to full-time
• 500 per originating project, paid once that project reaches successful installation and commissioning — not at lead conversion or booking stage
• EPF & health insurance after conversion, as per company policy; paid leave as per company policy
• Company-provided phone for calling and customer communication

Perks and benefits

Health insurance, Provident fund