Inside Sales Executive

Job Title: Inside Sales Executive

Location: HSR, Bangalore
Experience Required: 13 years
Job Type: Full-Time

Role Overview

We are seeking a driven and customer-focused Inside Sales Executive to join a high-performing sales team. You will be responsible for converting inbound leads, recovering abandoned carts, and driving demo-to-order conversions through proactive outreach and follow-ups. This is an individual contributor role focused on achieving revenue targets, maintaining pipeline discipline, and delivering a seamless customer experience.

Key Responsibilities

Inside Sales & Revenue Generation

• Handle inbound leads, demo follow-ups, and abandoned cart recovery to drive conversions and revenue.
• Execute structured follow-up cadences across calls, WhatsApp, and other channels to maximize closures.
• Achieve and exceed monthly and quarterly individual revenue targets.
• Proactively engage with warm and hot leads to accelerate the sales cycle.

Pipeline & CRM Discipline

• Maintain accurate and up-to-date records in CRM tools for all leads and customer interactions.
• Track personal conversion metrics, identify drop-offs, and work on improving funnel efficiency.
• Prioritize leads effectively based on intent signals and follow-up status.

Customer Engagement & Closures

• Handle inbound and outbound sales conversations with confidence and empathy.
• Address customer queries, objections, and concerns to build trust and drive purchase decisions.
• Provide tailored product recommendations based on customer needs and preferences.

Team Collaboration & Feedback

• Work closely with Customer Delight, Product, and Operations teams to ensure smooth handovers and issue resolution.
• Share customer insights, common objections, and feedback to help improve product offerings and customer journeys.
• Participate in team huddles and training sessions to sharpen sales skills and stay aligned with targets.

Continuous Improvement

• Stay updated on product features, new launches, and the competitive landscape.
• Test and refine personal call strategies and scripts to improve conversion rates.
• Contribute ideas for improving repeat purchases and customer lifetime value.