Inside Sales Executive

The Ground Transport (GT) function offers a range of transportation options to suit the needs
and preferences of different travelers, providing safe and reliable transportation services
essential for connecting people and places. The GT function is an integral part of our
organizations vision which offers affordable and convenient means of travel for millions of
people every day. This function has three different lines of revenue, namely - Bus, Cabs, and
Railway, each serving different needs and preferences of travelers.
About the Role
MakeMyTrip's cab booking functions include seamless user interface, real-time tracking, and
multiple payment options. We are seeking sales agents who can effectively communicate these
features to CUSTOMERS, driving increased sales of our platform for cab bookings.
What will you be doing
Drive sales for cab bookings through effective communication and persuasion.
Provide personalized assistance to customers in selecting the right cab services based on their
preferences.
Stay updated on industry trends and competitor offerings to provide informed
recommendations to customers.
Resolve customer queries and concerns promptly to enhance customer satisfaction.
Utilize customer feedback to identify areas for improvement and contribute to product
enhancement.
Maintain accurate and organized records of sales activities and customer interactions.
Handle customer issues promptly and find the best solutions, ensuring a seamless booking
experience.
Build and keep positive relationships with customers to enhance customer satisfaction and
loyalty.
Continuously update product knowledge and take part in training programs to enhance selling
skills.

Expectations from the Resource:
To maximize our ongoing targets and enhance the overall efficiency of our sales process.
Number of Leads Actioned/Agent/Day - 125
Number of Leads Connected/Agent/Day - 75
Number of Leads Converted/Agent/Day - 15
Average Transaction Value - 5000
USPs of MMT Cabs:
Best price Guarantee: Refund of 5x the differential amount if an online players skua is listed
at lower price than us.
Double Guarantee: 2x refund in case of non-fulfillment.
24*7 dedicated customer support.
Audited Cabs, Trained Drivers.
Special services Add-Ons such as carriers, assisted pickups.