Inside Sales Executive

• Handle  outbound calls with patients and prospective customers generated through digital and marketing channels.
• Understand patient concerns, requirements and treatment expectations through effective questioning and active listening.
• Educate patients about QI Spine’s treatment approach, consultation process and available treatment options.
• Schedule and coordinate consultations with the appropriate clinic/doctor.
• Follow up with leads at different stages of the patient journey to improve conversion.
• Counsel patients on the value and benefits of recommended treatment plans.
• Address objections related to treatment, pricing, timelines and other concerns professionally.
• Convert qualified leads into consultations and treatment enrolments while maintaining a patient-first approach.
• Maintain accurate lead, follow-up and conversion records in CRM/software.
• Coordinate with clinic, clinical and operations teams to ensure a smooth patient journey.
• Track individual performance against daily, weekly and monthly sales targets.
• Prepare and maintain daily sales and conversion reports.
• Build long-term relationships with patients and ensure a positive experience throughout their journey.

• Lead-to-consultation conversion
• Consultation-to-treatment conversion
• Revenue achievement
• Lead follow-up effectiveness
• Number of qualified leads handled
• Calling productivity
• Patient experience and satisfaction

• Graduate in any discipline.
• 1–3 years of experience in Inside Sales, Telesales, Healthcare Sales, Patient Counselling, Customer Success or Customer Service..
• Excellent verbal communication and interpersonal skills.
• Strong convincing, negotiation and objection-handling abilities.
• Empathetic and patient-centric approach.
• Comfortable working with sales targets and performance metrics.
• Strong follow-up and relationship-management skills.

We are looking for individuals who are:

• Target-oriented and commercially driven
• Strong communicators and active listeners
• Confident in handling sales conversations
• Empathetic while dealing with patients
• Persistent and disciplined with follow-ups
• Comfortable working in a fast-paced environment
• Accountable for their individual targets and outcomes