Inside Sales Executive

Key Roles & Responsibilities

• Lead Generation & Management Identify, receive, qualify and manage sales leads.
• Telephonic Sales – Make outbound calls and handle inbound enquiries to generate sales.
• WhatsApp Sales Communication – Communicate with prospects, share product details, quotations and follow-ups through WhatsApp.
• Customer Requirement Understanding – Identify customer needs and recommend suitable products/services.
• Quotation Management – Prepare, send and follow up on quotations.
• Lead Follow-up – Ensure timely and systematic follow-up until conversion or closure.
• Sales Conversion – Convert enquiries and qualified leads into confirmed orders.
• Customer Relationship Management – Maintain regular communication with existing and prospective customers.
• Cross-Selling & Upselling – Identify opportunities for additional products, upgrades and services.
• Sales Team Coordination – Coordinate with field sales, technical, service, accounts and logistics teams.
• Order Coordination – Follow up on purchase orders, payments, delivery and installation status.
• CRM & Data Management – Maintain accurate customer, lead, quotation and follow-up records.
• Sales Reporting – Prepare daily/weekly reports on calls, leads, quotations, follow-ups and conversions.
• Target Achievement – Achieve assigned monthly sales, activity and conversion targets.
• Lost Lead Analysis – Record reasons for lost enquiries and identify opportunities for re-engagement.

Candidate Profile

• Experience: 1-3 years in inside sales, tele-sales, customer support or sales coordination.
• Good communication skills in English and Tamil; Hindi is an advantage.
• Confident in telephone conversations and WhatsApp communication.
• Basic knowledge of MS Excel/Google Sheets and CRM/ERP software.
• Good follow-up discipline and persuasion skills.
• Experience in B2B sales, CCTV, GPS, vehicle tracking, electronics or security products would be an advantage.