Inside Sales Executive / Senior Sales Executive

About the Role

We are looking for a motivated, target-driven, and result-oriented Inside Sales Executive / Senior Executive to drive B2B sales for our washroom automation solutions. The role will be responsible for lead generation, prospect qualification, customer engagement, requirement understanding, quotation preparation, follow-ups, negotiation, and order closure. The candidate will work closely with the field sales and internal teams to convert sales opportunities into business and ensure a smooth customer experience.

Key Responsibilities

1. Lead Generation & Prospecting

• Identify and generate new B2B leads through outbound calling, databases, digital channels, references, and other sources.
• Research and identify potential customers, dealers, consultants, contractors, architects, builders, and other relevant stakeholders.
• Qualify leads based on customer requirements, project potential, budget, and purchase timelines.
• Maintain a healthy pipeline of prospective customers and business opportunities.

2. Customer Engagement & Follow-up

• Connect with prospective customers through calls, emails, WhatsApp, and other communication channels.
• Understand customer requirements and provide relevant product information and solutions.
• Conduct regular and structured follow-ups to move opportunities through the sales funnel.
• Build and maintain strong customer relationships to generate repeat and referral business.

3. Consultative Selling & Product Demonstration

• Understand washroom automation products, applications, features, benefits, and technical specifications.
• Identify customer pain points and recommend suitable products/solutions.
• Explain product features, applications, pricing, and value proposition to customers.
• Coordinate with the technical/product team wherever detailed technical clarification is required.

4. Quotation & Order Management

• Prepare and share accurate commercial quotations based on customer requirements.
• Coordinate internally for pricing, product availability, delivery timelines, and other commercial requirements.
• Handle customer queries related to quotations, pricing, products, and delivery.
• Follow up on quotations and negotiate within approved commercial guidelines.
• Drive opportunities towards successful order closure.

5. Sales Pipeline & CRM Management

• Maintain accurate customer and lead information in the CRM.
• Update lead status, activities, follow-ups, quotations, and conversion stages regularly.
• Track the sales pipeline and ensure timely action on open opportunities.
• Prepare regular sales reports and MIS on lead generation, conversion, pending quotations, and closures.
• Ensure proper documentation of customer interactions and order-related information.

6. Coordination with Sales & Internal Teams

• Coordinate closely with the field sales team for qualified leads and customer requirements.
• Support the sales team in appointment scheduling, lead handover, quotation follow-up, and order closure.
• Coordinate with Design, Technical, Purchase, Production, Dispatch, and other relevant teams as required.
• Ensure timely communication and resolution of customer requirements.

Candidate Profile

• 2-5 years of experience in Inside Sales, B2B Sales, Tele Sales, Telesales, or Project Sales.
• Experience in building products, sanitaryware, plumbing, electrical products, automation, or related industries will be an advantage.
• Strong sales orientation with a proven ability to work against targets.
• Excellent communication, interpersonal, negotiation, and relationship-building skills.
• Strong follow-up and lead conversion capabilities.
• Ability to understand customer requirements and provide solution-oriented recommendations.
• Good working knowledge of MS Excel, PowerPoint, CRM, and quotation preparation.
• Ability to handle multiple customer inquiries and sales opportunities simultaneously.
• Proactive, self-motivated, disciplined, and comfortable working in a target-driven environment.