Inside Sales Executive - SaaS Software Sales

About the Role

We are hiring 2 Inside Sales Executives for our SaaS HRMS product. We are looking for candidates who are confident on the phone, can understand customer requirements, qualify leads, schedule product demos and follow up with prospects until conversion.

Based on the candidate's strengths, the selected person may primarily work in either Lead Qualification & Demo Scheduling or Product Demo & Sales Conversion.

Key Responsibilities

Lead Qualification & Demo Scheduling

• Call incoming and assigned leads and understand their business requirements.
• Identify the decision maker and understand the customer's current HR/payroll process.
• Qualify genuine prospects before arranging a product demonstration.
• Identify irrelevant enquiries, competitor enquiries and low-quality leads.
• Explain the basic benefits of the product and create interest.
• Schedule product demos and send confirmation emails/messages.
• Follow up with prospects who have not yet attended or confirmed a demo.
• Collect customer feedback and update lead status in the CRM.
• Contact existing customers when required for payment and commercial follow-ups.

Product Demo & Sales Conversion

• Conduct online demonstrations of the SaaS HRMS product.
• Understand customer needs and demonstrate the most relevant features.
• Create demo/trial accounts and share login credentials.
• Help prospects get started with the trial.
• Follow up after demos and trials.
• Handle basic objections, pricing discussions and commercial follow-ups.
• Work towards converting trial customers into paid customers.
• Coordinate with the support team when technical assistance is required.
• Maintain accurate sales and follow-up records.

Candidate Requirements

• 1 to 4 years of experience in Inside Sales, Telesales, B2B Sales, SaaS Sales, Software Sales, Pre-sales or Business Development.
• Excellent telephone communication and customer-handling skills.
• Fluent Hindi and English are mandatory.
• Strong questioning, listening and lead-qualification skills.
• Confident speaking with HR professionals, managers and business owners.
• Good follow-up and persuasion skills.
• Comfortable learning and explaining a software product.
• Experience selling SaaS, HRMS, ERP, CRM or business software is an advantage.
• Graduate preferred.

What We Are Looking For

We are not looking for candidates who simply make calls. We want people who can understand the lead, ask the right questions, identify genuine opportunities, build interest and move the customer towards a demo and eventual purchase.