Inside Sales Engineer

Job Description

Position: Inside Sales Engineer / Application Sales Engineer (Valves & Valve Automation System)

Department: Sales & Marketing

Reports To: Sales Manager / Sales Head

Location: Vadodara, Gujarat, India

Job Purpose

To provide technical and commercial support for industrial valve and valve automation enquiries, prepare techno-commercial quotations, coordinate with customers and internal departments, and convert enquiries into profitable orders while ensuring high customer satisfaction.

Key Responsibilities

Sales & Customer Support

* Handle customer enquiries received through email, telephone, website, distributors, and sales engineers.

* Understand customer requirements and recommend suitable valve and automation solutions.

* Prepare accurate techno-commercial quotations.

* Follow up quotations until order finalization.

* Maintain regular communication with customers regarding offers, technical clarifications, and delivery schedules.

* Develop long-term relationships with OEMs, EPC contractors, consultants, dealers, and end users.

Technical Application Engineering

* Review customer specifications, datasheets, P&IDs, and tender documents.

* Select suitable valves based on: Process conditions, Pressure class, Temperature, Material compatibility,

Flow characteristics, International standards (API, ASME, ISO, MSS, BS, DIN)

* Select suitable actuators, Pneumatic, Electric, Hydraulic

* Recommend accessories including Solenoid valves, Limit switch boxes, Positioners, Air filter regulators,

Lock-up valves, Quick exhaust valves, Partial stroke testing devices

Quotation & Tendering

* Prepare: Technical offers, Commercial quotations, Cost sheets, Compliance statements, Deviation lists

* Participate in tenders from: Oil & Gas, Petrochemical, Power, Water, Steel, Chemical industries

* Coordinate with procurement and production for costing and lead times.

Order Processing

* Review purchase orders against quotations.

* Resolve commercial and technical deviations.

* Prepare order acknowledgement.

* Coordinate with: Design, Production, Quality, Planning, Dispatch

* Ensure timely execution of customer orders.

CRM & Documentation

* Maintain CRM records of enquiries, quotations, follow-ups, and orders.

* Prepare weekly and monthly sales reports.

* Maintain quotation registers and customer databases.

* Keep records of customer specifications and approved vendor documentation.

Customer Relationship Management

* Handle customer complaints professionally.

* Support key accounts.

* Conduct regular follow-ups to improve conversion rates.

* Coordinate with field sales engineers and channel partners.

Products Covered

* Ball & Butterfly Valves

* Gate, Globe, Check Valves & NRVs

* Valve Automation Systems

* Valve Automation Accessories

Industries Served

* Oil & Gas, Petrochemicals, Fertilizers, Chemicals, LNG, Power Plants, Water & Wastewater, Pharmaceuticals

Food Processing, Steel & Cement, Pulp & Paper, Marine, EPC Projects

Required Qualifications

* B.E./B.Tech or Diploma in Mechanical Engineering, Instrumentation Engineering, or Production Engineering.

* 24 years of experience in industrial valves or valve automation sales/application engineering.

Technical Skills

* Valve sizing and selection and valve automation selection

* Interpretation of P&IDs and datasheets along with knowledge of API, ASME, ISO, MSS, ANSI, & DIN standards.

* Tender and specification review

* Techno-commercial proposal preparation

* Microsoft Excel, Word, PowerPoint

* ERP systems (SAP, Oracle, Microsoft Dynamics, Tally ERP, etc.)

Preferred Knowledge

* API 6D, API 600, API 602, API 608, API 609, API 598, ISO 17292

* Fire-safe and fugitive emission standards

* SIL applications (preferred)

* EIL, ONGC, IOCL, BPCL, HPCL, GAIL, and major EPC specifications

Key Performance Indicators (KPIs)

* Quotation turnaround time

* Enquiry-to-order conversion rate

* Order booking value

* Gross margin achievement

* Response time to customer enquiries

* Customer satisfaction

* On-time submission of quotations

* Repeat business from existing customers

* Accuracy of quotations and order documentation

Soft Skills

* Excellent communication and presentation skills

* Strong negotiation abilities

* Customer-focused approach

* Analytical and problem-solving skills

* Time management

* Team collaboration

* Ability to work under deadlines

* Attention to detail

Career Progression

Senior Inside Sales Engineer Assistant Sales Manager Sales Manager Regional Sales Manager National Sales Manager General Manager Sales