Inside Sales - Deputy Manager || ICS Foods || Gurgaon

About the Company

Established in 1983, ICS Foods (A Compass Group Company) is a leading contract catering company in India offering its services at over 100+ client locations. With its headquarters in Gurgaon, its business operations span over 12 states. It serves marquee clients from industries such as automobiles, electronic devices, education, oil and gas and construction.

Website: www.icsfoods.in

Role overview

We are looking for a dynamic and result oriented Inside Sales professional to support business growth in the Manufacturing Sector. The role focuses on lead generation, prospect research, cold calling, appointment setting and pipeline development for industrial catering and food service opportunities across manufacturing organizations.

The ideal candidate should have strong B2B communication skills, hands-on lead generation experience and the confidence to engage key decision-makers such as HR Heads, Plant Heads, Administration Heads, Procurement Managers and Facility Management teams.

Key Responsibilities

Lead Generation & Market Research

• Identify and research prospective manufacturing companies across sectors such as automotive, engineering, electronics, steel, FMCG, chemicals ,and industrial manufacturing.
• Build and maintain a database of qualified prospects using online research, industry reports, business directories, LinkedIn, and other lead-generation platforms.
• Map key stakeholders and decision-makers within target accounts.
• Assess potential prospects based on employee strength, location, current catering arrangement, and contract timelines.

Cold Calling & Outreach

• Conduct structured cold calls, emails and LinkedIn outreach campaigns to generate qualified business opportunities.
• Introduce ICS Foods industrial catering and employee food-service solutions to prospective clients.
• Qualify prospects based on business need, decision-making authority, service scope, timelines and opportunity potential.
• Maintain consistent and professional follow-up with identified prospects.

Appointment Setting

• Schedule meetings, site visits and introductory discussions for Regional Sales Managers and Business Development teams.
• Coordinate with prospects to confirm the meeting agenda, relevant stakeholders and follow-up actions.
• Maintain a healthy pipeline of appointments and qualified opportunities.
• Improve meeting conversion through disciplined follow-up and stakeholder engagement.

CRM Management & Reporting

• Update lead interactions, meeting outcomes, next steps and opportunity status in the CRM system.
• Maintain high standards of CRM hygiene, data accuracy and timely updates.
• Track lead conversion metrics, activity levels and appointment success rates.
• Prepare weekly reports on outreach activity, qualified leads, appointments and pipeline creation.

Business Development Support

• Support the preparation of sales presentations, proposals and other pre-sales documents.
• Work closely with Sales, Operations, Marketing and Commercial teams to support growth initiatives.
• Gather market intelligence on competitors, industry trends, and upcoming manufacturing projects.

Support regional sales teams with account mapping, research, and client follow-ups.

Educational Qualification

• Graduate or Postgraduate (any discipline)

Experience Requirements

• 3-7 years
• Mandatory experience in inside sales or lead generation