Inside Sales - Customer Success Representative (CSR)

Job Title: Inside Sales - Customer Success Representative

Company: Dust Value Pvt Ltd

Location: Mumbai (Andheri West)

Experience: 4+ Years

Employment Type: Full-time | On-site

Job Summary

We are looking for a proactive and customer-focused Customer Success Representative (CSR) to manage webinars, coordinate with partners and customers, handle registrations, and support lead generation initiatives. The ideal candidate should possess excellent communication skills, a customer-centric approach, strong organizational abilities, and a willingness to learn and grow in a dynamic environment.

Key Responsibilities

• Coordinate and manage webinars for global IT brands and technology partners, ensuring seamless execution from planning through post-event follow-up.

• Communicate effectively with customers, prospects, and partners via phone calls, emails, and virtual meetings.

• Manage webinar registrations, invitations, reminders, attendance tracking, and participant follow-ups.

• Support customer engagement and relationship management activities to enhance customer experience and satisfaction.

• Conduct market research and data research to identify potential opportunities, target audiences, and industry trends.

• Assist the Lead Generation and Inside Sales teams with appointment setting, lead nurturing, and follow-up activities.

• Maintain accurate records, reports, CRM updates, and activity trackers to ensure data integrity.

• Coordinate with Sales, Marketing, and Operations teams to ensure smooth execution of campaigns, events, and customer engagement programs.

• Monitor campaign and webinar performance metrics and provide timely updates and reports.

• Ensure a high level of professionalism and responsiveness in all customer and partner interactions.

Required Skills & Qualifications

• Excellent verbal and written communication skills.

• Strong customer success and relationship management skills.

• Experience in webinar management and coordination.

• Ability to engage and communicate effectively with clients and partners.

• Knowledge of inside sales and lead generation processes.

• Strong market research and data research capabilities.

• Excellent follow-up and appointment-setting skills.

• Experience with CRM tools and activity tracking.

• Strong organizational, multitasking, and problem-solving abilities.

Preferred Qualifications

• Any Graduate with excellent communication skills.

• 4+ years of experience in Customer Success, Customer Service, Webinar Coordination, Inside Sales, Lead Generation, or a related field.

• Experience working with CRM platforms and sales support tools.

• Prior experience in the IT, Technology, SaaS, or B2B industry will be an added advantage.