Inside Sales Coordinator

Role & responsibilities

• Make inbound and outbound calls to prospective customers and generate sales opportunities.
• Follow up with leads received through various channels, including website enquiries, Facebook Ads, Shopify, WhatsApp, and other platforms.
• Understand customer requirements and recommend suitable products based on their needs.
• Share product catalogues, pricing details, quotations, and other relevant information with customers.
• Maintain regular follow-ups with prospective customers to improve lead conversion rates.
• Convert qualified leads into confirmed orders and achieve assigned sales targets.
• Maintain and update lead details, call outcomes, follow-up dates, and conversion status in Excel or CRM.
• Ensure timely responses to customer enquiries and maintain a professional approach during all interactions.

Preferred candidate profile

1-3 years of experience in sales, tele calling, lead generation, or customer acquisition.

• Good communication and convincing skills.
• Strong follow-up.
• Basic knowledge of MS Excel, email communication.