Inside Sales Coordinator

JOB DESCRIPTION

INSIDE SALES CO-ORDINATOR

Department

Domestic Sales / Sales Coordination

Location

Mumbai Andheri East

Experience

3+ years

Reporting To

DGM-Domestic Sales

Employment Type

Full-time

Indicative CTC

based on suitability

1. JOB PURPOSE

To support and strengthen domestic sales operations by coordinating with distributors, dealers, corporate customers and HORECA clients; following up on enquiries and orders; maintaining accurate sales information; and ensuring smooth coordination between customers, field sales and internal teams.

2. KEY RESPONSIBILITIES

A. Sales Coordination & Customer Management

• Coordinate with distributors, dealers, corporate clients and HORECA customers on product enquiries, quotations, pricing and order requirements.
• Follow up on leads, quotations and pending enquiries to improve conversion and support sales targets.
• Maintain regular contact with existing customers to encourage repeat business and strengthen relationships.
• Support field sales personnel with customer updates, business opportunities and follow-up commitments.
• Assist with lead generation through calls, emails and other approved business channels.

B. Order Processing & Internal Coordination

• Coordinate purchase orders, order confirmations, dispatch schedules and delivery updates.
• Follow up with Production, Dispatch, Logistics and Accounts to support timely order execution.
• Track pending orders, delays, product shortages and customer complaints, escalating issues promptly.
• Maintain accurate records of enquiries, quotations, orders and customer commitments.

C. Sales MIS & Systems

• Prepare daily, weekly and monthly reports on enquiries, quotations, order booking, sales achievement and pending orders.
• Track customer-wise sales, product performance, repeat orders and lost opportunities.
• Keep customer databases and lead pipelines updated in CRM/SFA or other designated systems.
• Provide timely updates to the reporting manager on opportunities, risks and customer concerns.

D. Payment Follow-up

• Coordinate with customers and Accounts for payment commitments and outstanding receivables.
• Follow up on overdue payments and share status with the concerned sales personnel.
• Escalate overdue accounts and credit-related concerns in line with company processes.

E. Customer Service & Business Development Support

• Respond to customer queries on product specifications, pricing, availability and delivery.
• Coordinate with Product, Quality and Production teams to resolve product or service issues.
• Support product launches, catalogue sharing, sampling and promotional activities.
• Maintain a customer-focused approach and contribute to retention and business growth.

3. CANDIDATE PROFILE

• Graduate in Commerce, Business Administration, Marketing or a related discipline.
• 25 years of experience in inside sales, sales coordination, customer service or sales operations.
• Experience in manufacturing, FMCG, packaging, plastics or a related industry is preferred.
• Strong communication, follow-up, customer-handling and coordination skills.
• Good working knowledge of MS Excel, email and sales reporting; CRM/SFA or ERP experience is an advantage.
• Organised, proactive and results-oriented, with the ability to manage multiple priorities accurately.

4. KEY PERFORMANCE INDICATORS (KPIs)

• Enquiry-to-quotation and quotation-to-order conversion.
• Sales generated through assigned customers and leads.
• Timeliness and accuracy of quotations and order processing.
• Effectiveness of customer follow-ups and repeat-order generation.
• Accuracy and timeliness of sales MIS and CRM/SFA updates.
• Coordination of dispatches, resolution of customer issues and payment follow-ups.

Interested candidates can send their CV to [email removed] or Call / WhatsApp on [phone removed].