Inside Sales Coordinator

Inside Sales Coordinator

Work Experience Required: 3 to 5 Years

No. of Vacancies: 2

Location: Pune

Department: Sales Marketing

Job Summary

We are looking for a proactive and organized Inside Sales Coordinator to support our sales team in managing customer enquiries, coordinating sales activities, following up with leads, preparing quotations, and ensuring smooth communication between customers and the sales team.

The ideal candidate should have strong communication and coordination skills, a customer-focused approach, and the ability to manage multiple tasks efficiently.

Key Responsibilities

• Developing and executing integrated sales and marketing plans, including setting goals and budgets.
• Coordinate with internal departments such as Sales, Production, Dispatch, Accounts, and Customer Support to ensure timely order processing.
• Coordinate with the sales team to ensure timely follow-up on leads and enquiries.
• Generate, qualify, and maintain leads in the CRM or sales database.
• Prepare and share quotations, proposals, and other sales-related documents.
• Follow up with customers regarding quotations, orders, payments, and pending requirements.
• Maintain accurate records of customer interactions, enquiries, quotations, and sales orders.
• Provide customers with product/service information and resolve routine queries.
• Monitor the status of leads, quotations, and pending orders and provide regular updates to the sales team.
• Ensure timely and professional communication with customers throughout the sales process.
• Perform other sales coordination and administrative activities as assigned by the Sales Manager.

Requirements

• Any Graduate
• 3 - 5 years of experience in inside sales, sales coordination, customer support, or a similar role.
• Excellent verbal and written communication skills.
• Good negotiation and follow-up skills.
• Strong customer-handling and relationship-management abilities.
• Good working knowledge of MS Office, Excel, email, and CRM software.
• Strong organizational and time-management skills.
• Ability to work independently as well as coordinate effectively with a sales team.
• Ability to handle multiple enquiries and priorities simultaneously.
• Positive attitude, willingness to learn, and target-oriented approach.

Key Performance Indicators

• Lead response and follow-up time
• Lead conversion and sales support
• Order processing and coordination accuracy
• CRM/data accuracy
• Customer satisfaction and response quality

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.