Inside Sales Associate

Inside Sales Associate Coliving (Zolo)

Zolo | Coliving

Convert leads. Build trust. Drive bookings with speed and discipline.

Why this role exists

Zolo Coliving operates in a high-intent, high-volume demand environment where customers are actively looking for accommodation but need guidance, trust, and clarity to make a decision.

The difference between a lead and a booking is not availability it is speed, communication, and follow-through.

As we scale, the challenge is not just generating leads it is converting them consistently, quickly, and efficiently while ensuring a smooth and trustworthy customer experience.

This role exists to ensure that every lead is handled with urgency, every conversation builds confidence, and every high-intent customer is converted into a booking.

If the Inside Sales Associate is strong, leads convert fast and predictably.

If the Inside Sales Associate is weak, leads drop, conversions fall, and revenue leaks.

Your mandate is clear

• Convert inbound and outbound leads into confirmed bookings
• Respond to leads with speed and urgency
• Understand customer needs and map them to the right property
• Drive conversations towards closure with clarity and confidence
• Maintain strong follow-up discipline with zero lead leakage

This is not a support role. It is a conversion-driven, target-oriented role with clear ownership of outcomes.

About Zolo

Finding dependable accommodation has historically been fragmented and inconsistent.

People settled for compromises because the system offered few trustworthy options.

Zolo reimagined living and hospitality as a connected journey.

Zolo Coliving simplifies urban living.

Z Vacations enables meaningful travel experiences.

Z Hotels serves the modern traveler with consistency, warmth, and operational discipline.

Today, over 100,000 people trust Zolo across different phases of life.

Our ambition is to build the most trusted living and hospitality ecosystem for the new generation by partnering deeply with property owners who think long term.

What you will be responsible for

1.Own Lead Conversion & Booking Outcomes

• Take full ownership of converting leads into bookings
• Drive conversations towards site visits or direct closure
• Achieve daily and weekly conversion targets
• Focus on high-intent leads and close them faster
• Ensure no revenue leakage from unconverted leads

2.Lead Handling & Speed to Connect

• Respond to inbound leads with minimal delay
• Make repeated and structured attempts for outbound leads
• Maximize connect rates through persistence and discipline
• Ensure no lead is left unattempted
• Maintain urgency across all interactions

3.Customer Understanding & Requirement Mapping

• Understand customer needs (budget, location, duration, preferences)
• Identify intent level early in the conversation
• Match requirements with the most relevant properties
• Suggest alternatives when exact matches are not available
• Guide customers with clarity and confidence

4. Drive Persuasion & Closure

• Handle basic objections related to price, location, and trust
• Build confidence and credibility during interaction
• Position Zolo as the preferred choice
• Move conversations towards clear next steps
• Drive closure within defined timelines

5. Follow-up Discipline & Engagement

• Maintain structured follow-ups across all leads
• Use calls and WhatsApp to stay engaged with customers
• Ensure no drop-offs due to lack of follow-up
• Track next actions clearly for every lead
• Stay persistent until closure or clear drop

6.Maintain CRM & Process Discipline

• Update CRM after every interaction
• Maintain accurate lead stages and next steps
• Ensure clean and reliable pipeline visibility
• Follow defined sales processes and playbooks
• Enable clear tracking of performance and outcomes

What success looks like after 6 - 12 months

• High and consistent conversion rate vs team average
• Strong connect rates with minimal lead leakage
• Consistent daily execution on calls and follow-ups
• Clean and reliable CRM pipeline
• Positive and professional customer interactions
• Ability to independently handle high-intent leads and drive closure

Who this role is for

You will likely thrive here if:

• You enjoy speaking with customers and guiding decisions
• You are comfortable working with targets and performance metrics
• You have high energy and are willing to put in consistent effort
• You are open to learning and improving every day
• You take responsibility for outcomes, not just tasks
• You can handle rejection and still stay motivated

Experience we value

• Fresher or early-career candidate
• Strong spoken communication skills (English + regional language preferred)
• Any exposure to customer-facing roles is a plus
• Comfort with calling-based roles and performance tracking

Hospitality or sales experience is not mandatory.

Communication ability, drive, and ownership mindset are critical.

The impact you will have

You will be the first voice of Zolo for potential customers.

You will directly influence conversion rates and revenue outcomes.

You will shape customer trust and first impressions of the brand.

Why join now

Zolo Coliving is scaling rapidly across markets.

As we grow, conversion discipline and customer trust will define success.

This role sits at the heart of that growth engine.

If you believe performance comes from effort, clarity, and ownership this is the right opportunity.