Inside Sales Associate

About the Role

We are looking for a sharp, energetic, and customer-focused Associate – Inside Sales to join our Intracity Logistics business. The role will involve managing customer relationships, driving retention and growth, and identifying opportunities for upselling and cross-selling through effective inside sales.

The ideal candidate should have strong communication skills, a sales mindset, and the ability to build meaningful customer relationships while working in a fast-paced environment.

• Manage a portfolio of customers and build strong, long-term relationships.

• Drive customer retention and engagement through regular follow-ups and proactive account management.

• Handle inbound and outbound sales calls to generate business opportunities.

• Identify customer needs and recommend relevant Delhivery solutions.

• Drive upselling and cross-selling opportunities within existing accounts.

• Work closely with customers to understand their requirements and ensure a positive customer experience.

• Support customer success by resolving queries and coordinating with internal teams for timely closure.

• Maintain accurate customer and sales information and track opportunities through the sales funnel.

• Meet defined sales, retention, revenue, and customer engagement targets.

• Continuously identify opportunities to improve customer experience and business growth.

• 1–5 years of experience in inside sales, account management, customer success, relationship management, telesales, or a similar customer-facing role. Freshers with excellent communication skills and a strong interest in sales may also be considered.

• Excellent verbal and written communication skills.

• Confident in handling inbound and outbound calls and engaging with customers.

• Strong relationship-building and customer-handling skills.

• Good sales orientation with the ability to upsell and cross-sell.

• Sharp, proactive, and target-oriented with strong problem-solving abilities.

• Comfortable working in a fast-paced, high-growth environment.

• Basic proficiency in MS Office/Google Workspace and CRM tools