Inside Sales Associate

Job Summary

We are looking for proactive and customer-focused Sales Associates to manage inbound and outbound lead calls. The role involves engaging with prospective customers, qualifying leads,addressing product-related queries, and coordinating with the sales team to ensure timely follow-ups and conversions.

Key Responsibilities

• Handle assigned customer leads through outbound and inbound calls.

• Contact and qualify prospective customers based on predefined criteria.

• Provide accurate information about EMotorad's products and services.

• Understand customer requirements and guide them through the sales process.

• Schedule callbacks, test rides, or dealer visits where applicable.

• Maintain detailed records of customer interactions in the CRM system. • Coordinate with the Sales and Dealer teams for timely lead closure.

• Meet daily productivity targets of approximately *1,000 call attempts per agent* (including connected and unanswered calls).

• Ensure high standards of customer experience and professionalism during all interactions.

• Follow up with leads to maximize conversion opportunities.

Required Qualifications

• Bachelor's degree in any discipline.

• 03 years of experience in Customer Support, BPO, Inside Sales, or Business Development.

• Freshers with excellent communication skills are encouraged to apply. • Experience using CRM tools is an added advantage. Required Skills

• Excellent verbal communication and interpersonal skills.

• Strong customer handling and persuasion abilities.

• Ability to work in a target-driven environment.

• Good listening, problem-solving, and follow-up skills.

• Basic computer proficiency (MS Office, CRM tools, email).

• Strong organizational and time management skills.

Language Requirement Preferred: English and Hindi proficiency.