Inside Sales Associate

About the Role

We are looking for a sharp, energetic, and customer-focused Associate Inside Sales to join our Intracity Logistics business. The role will involve managing customer relationships, driving retention and growth, and identifying opportunities for upselling and cross-selling through effective inside sales.

The ideal candidate should have strong communication skills, a sales mindset, and the ability to build meaningful customer relationships while working in a fast-paced environment.

What You’ll Do

• Manage a portfolio of customers and build strong, long-term relationships.
• Drive customer retention and engagement through regular follow-ups and proactive account management.
• Handle inbound and outbound sales calls to generate business opportunities.
• Identify customer needs and recommend relevant Delhivery solutions.
• Drive upselling and cross-selling opportunities within existing accounts.
• Work closely with customers to understand their requirements and ensure a positive customer experience.
• Support customer success by resolving queries and coordinating with internal teams for timely closure.
• Maintain accurate customer and sales information and track opportunities through the sales funnel.
• Meet defined sales, retention, revenue, and customer engagement targets.
• Continuously identify opportunities to improve customer experience and business growth.

What We’re Looking For

• 0–3 years of experience in inside sales, account management, customer success, relationship management, telesales, or a similar customer-facing role.
• Freshers with excellent communication skills and a strong interest in sales may also be considered.
• Excellent verbal and written communication skills.
• Confident in handling inbound and outbound calls and engaging with customers.
• Strong relationship-building and customer-handling skills.
• Good sales orientation with the ability to upsell and cross-sell.
• Sharp, proactive, and target-oriented with strong problem-solving abilities.
• Comfortable working in a fast-paced, high-growth environment.
• Basic proficiency in MS Office/Google Workspace and CRM tools
• Prior experience in logistics, e-commerce, D2C, or B2B sales will be an added advantage.

Who Will Do Well in This Role?

Someone who is sharp, articulate, proactive, and comfortable speaking to customers every day—someone who enjoys sales and account management, takes ownership, learns quickly, and can turn customer conversations into meaningful business opportunities.

If you are looking to build a career in Inside Sales, Account Management & Customer Success with one of India’s leading logistics companies, we’d love to hear from you.