Inside Sales Associate

About PlatinumRx

PlatinumRx is a rapidly growing healthcare platform dedicated to making quality medicines and healthcare solutions accessible and affordable across India.

We are looking for motivated, customer-focused, and target-oriented individuals to join our team as Inside Sales Consultants.

Job Description

As an Inside Sales Consultant, you will be responsible for handling inbound and outbound customer interactions through calls and WhatsApp, understanding customer requirements, converting leads into sales, and ensuring a smooth customer buying experience.

The ideal candidate should have strong communication skills, a customer-centric approach, and an interest in sales and healthcare.

Key Responsibilities

• Handle inbound and outbound sales calls and WhatsApp customer queries.
• Understand customer requirements and recommend suitable products/services.
• Convert leads and customer enquiries into successful sales.
• Achieve assigned daily, weekly, and monthly sales targets.
• Build and maintain strong customer relationships.
• Follow up with customers to improve conversions and repeat purchases.
• Provide a smooth and positive customer experience throughout the buying journey.
• Maintain accurate customer and sales information in the CRM.
• Coordinate with internal teams to ensure timely order processing and issue resolution.
• Maintain proper follow-up and update lead status regularly.
• Identify opportunities to improve sales and customer retention.

Eligibility & Qualifications

• Experience: 02 years in Inside Sales, Telesales, Telecalling, Customer Support, BPO, Business Development, or related roles.
• Freshers are welcome to apply.
• Immediate joiners preferred.
• D.Pharm / B.Pharm qualification is preferred but not mandatory.
• Candidates with strong sales and communication skills from other industries can also apply.
• Comfortable working with CRM systems, WhatsApp, and other digital tools.

Required Skills

• Excellent verbal communication skills.
• Strong sales and convincing abilities.
• Customer-centric approach.
• Good listening and problem-solving skills.
• Target-oriented and self-motivated.
• Comfortable handling customer calls and WhatsApp conversations.
• Basic computer and CRM knowledge.
• Ability to work in a fast-paced and target-driven environment.

Language Requirements

Mandatory:

• English
• Hindi

Work Schedule

• 6 Days Working
• 1 Rotational Week Off
• Rotational shifts may apply depending on business requirements.

Why Join PlatinumRx?

• Attractive sales incentives
• Career growth opportunities in Healthcare & E-commerce
• Opportunity to work with a fast-growing healthcare platform
• Collaborative and supportive work culture
• Performance-based growth opportunities
• Learn and build a career in healthcare sales and customer engagement

Who Can Apply?

• Freshers looking to start a career in Inside Sales / Healthcare Sales
• Candidates with 0–2 years of experience
• Telecallers / Telesales Executives
• Inside Sales Executives
• Customer Support Executives with sales experience
• BPO professionals interested in sales
• D.Pharm / B.Pharm candidates
• Candidates who can join immediatel.

Perks and benefits

Provident fund