Inside Relationship Manager
Vashi Electricals · Pune · onsite · Posted 23d ago
Undisclosed2–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
INSIDE RELATIONSHIP MANAGER
Overview:
Focus on inside sales, business development, customer relationship management, order processing, customer inquiry handling, identifying new market opportunities, ensuring customer satisfaction, and coordination with Business Managers. The role will heavily involve internal communication, quotation processing, and MIS reporting.
Reports to:
Business Development Manager / Business Manager / Brand Head / Segment Head
Qualification:
- BTech / BE in Electrical or Mechanical, Bachelor of Science (BSc), Diploma in Electrical or Mechanical / Any Graduate
- 2-3 years of relevant work experience, particularly in inside sales of Wires, Cables, Switchgears, Solar, Lighting, Panels, Meters, etc.
- Good communication and negotiation skills.
Responsibilities Duties:
Inside Sales:
- Responsible for managing and growing the sales of company products via phone, email, and other remote channels.
- Achieve assigned annual targets and contribute to business growth through inside sales efforts.
- Responsible for driving quotation conversion ratio with a target of 40% closed/win rate in the last 28 days of quotations.
- Increase customer database by identifying and reaching out to new prospects, focusing on growing the VISL brand in untapped areas.
Order Processing Quotation:
- Accountable for timely and accurate processing of customer orders.
- Ensure prompt and effective quotation generation, follow-ups, and updates, improving the overall customer experience.
Collection:
- Ensure timely collection of payments, adhering to customer credit limits and terms.
Customer Relationship Management:
- Provide excellent after-sales service by addressing customer inquiries and complaints promptly.
- Regularly gather customer feedback on products and services, striving for continuous improvement in customer satisfaction.
Additional Skills:
- Strong crisis management and time management skills.
- Assertive, detail-oriented, and able to multitask effectively.
- Ability to meet deadlines and perform under pressure.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer Experiencecustomer satisfactioncrmContinuous improvementAfter Sales ServiceInside Salestime managementOrder ProcessingBrand HeadCrisis Management
About Vashi Integrated Solutions Limited
Vashi Electricals
Industrial Machinery
1.5k+
employees
1978
48 years old
Mumbai, Maharashtra
India
About
Vashi Integrated Solutions Ltd. is a one-stop integrated products and solutions provider for all industrial and commercial sourcing needs.
Industries
Industrial MachineryInternetRetailElectronics
Employee ratings
317 reviews
3.8/ 5
Culture
3.8
Career growth
3.2
Work-life
3.7
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