Innovation Lead - IT & Systems

Key Responsibilities:

- Technology Evaluation and Fitment: Continuously evaluate new and emerging technologies in the market that can address both current and future business needs for residential and commercial sectors.

- Process Optimization using Lean: Apply Lean principles and methodologies to analyze and streamline existing workflows, identifying and eliminating bottlenecks, reducing waste, and improving overall operational efficiency through strategic technology solutions aligned with business objectives.

- Requirements Gathering and Analysis: Lead conversations with end-users to gather detailed business requirements, understand the underlying business context, and identify pain points.

- High level solution Architecture and Design: Collaborate closely with the Enterprise Application Head, IT Head, and Customer-Facing Application Head to develop appropriate solution architectures that are scalable, robust, and aligned with business objectives. Ensure that the right stakeholders are involved in the solution design process.

- Stakeholder Management: Engage and collaborate with diverse stakeholders across business and IT to ensure alignment on project goals, scope, and deliverables.

- Testing and Validation: Perform first-level testing of new solutions from the perspective of the end-user to ensure that they meet the defined requirements and are user-friendly.

- Needs Assessment: Maintain constant communication with end-users to understand their current challenges and anticipate future needs, proactively seeking technology solutions to address them.

- ROI Analysis: Work with the business to develop detailed return-on-investment (ROI) analyses for new technology implementations, justifying the investment and demonstrating the potential benefits.

- Proof of Concept (POC): Lead and execute Proof of Concept (POC) projects to validate the feasibility and effectiveness of new technologies.

- Pipeline Development: Create and maintain a robust pipeline of potential new platforms and technologies for feasibility analysis, focusing on solutions that can drive top-line growth.

- Business Process Improvement: Analyse existing business processes and identify opportunities for improvement through the application of technology.

- Documentation: Create and maintain clear and concise documentation of business requirements, solution designs, and test results.

- Project Management: Manage small to medium-sized technology projects, ensuring that they are delivered on time, within budget, and to the required quality standards.

- Market Research: Stay abreast of industry trends and best practices in business analysis and technology solutions.