Inhouse Doctor

Job Title

In-house Doctor Beauty

Mission Statement

Deliver safe, effective, and result-oriented skin, hair, and laser treatments while driving customer satisfaction, ethical sales growth, and adherence to VLCC’s medical, operational, and service excellence standards.

Key Outcomes & Accountabilities

• Achieve high customer satisfaction and retention through effective diagnosis and treatment outcomes.
• Ensure strict compliance with medical protocols, SOPs, and safety standards.
• Support centre revenue through ethical consultation, treatment planning, and package conversion.

Job Responsibilities

Clinical & Technical Excellence

• Conduct detailed consultations, skin/hair analysis, and executions for clients.
• Perform and supervise dermatological, aesthetic, and laser procedures as per VLCC protocols.
• Ensure safe use, handling, and maintenance of all medical and laser equipment.
• Monitor treatment outcomes and manage complications or escalations, if any.

Customer Excellence

• Deliver high standards of patient care and counselling to ensure trust and satisfaction.
• Address client concerns proactively and ensure resolution within defined timelines.
• Ensure treatments are executed within package validity and follow-up protocols are followed.

Sales & Business Support

• Recommend suitable skin, hair, laser treatments, and products based on medical need.
• Support centre sales targets through ethical conversions, package renewals, and upgrades.

Operational Excellence

• Ensure compliance with SOPs, clinical audits, and statutory medical guidelines.
• Coordinate with Centre Head, Beauty Head, and Corporate Medical Team for updates and escalations.

Team Collaboration & Training

• Guide and support Beauty Therapists, Nurses, and technical staff during procedures.
• Participate in training, coaching, and upskilling of centre teams as required.
• Ensure smooth coordination between medical and non-medical teams at the centre.

Competencies & Skills

• Strong clinical knowledge of dermatology, cosmetology, and aesthetic procedures.
• Expertise in skin, hair, and laser technologies.
• Excellent communication, counselling, and interpersonal skills.
• High standards of medical ethics and customer orientation.
• Ability to work in shifts and support business requirements.

Cultural Fit

Alignment with VLCC’s commitment to customer-centricity, quality service, ethical practices, innovation, and continuous improvement.

Reporting Structure

Reports to: Centre Head

Education & Experience

• MBBS with MD - Dermatology / DVD / Fellowship in medical Cosmetology / BDS / BHMS
• 3–7 years of experience in clinical / aesthetic practice (experience in chain clinics preferred)

Compensation & Benefits

Competitive salary with performance-linked incentives and benefits as per VLCC policy.