Infrastructure - Windows 365 / Intune / MECM Customer Engineer

Infrastructure Windows 365 / InTune / MECM Customer Engineer

ABOUT SONATA SOFTWARE

Sonata Software, with over $1.2
Billion Revenue, is a leading AI-first Modernization Engineering company,
powered by our unique PlatformationTM framework. Our 6400+ AI Engineers are
helping enterprises transform from systems to intelligent business platforms
leveraging partner ecosystem to drive speed, efficiency and growth. Our bouquet
of Modernization Engineering Services with AI -first approach cuts across
Cloud, Data, AI, Dynamics, Test Automation, and Managed Services.

Sonatas AI-led modernization is
enabled by a powerful suite of proprietary tools and assets. At the core is the
Harmoni.AI Enterprise Platform, which includes AgentBridge-a
governance and observability framework; Agent Builder-a development
toolkit for fungible agents integrated into enterprise systems; and the Agent
Marketplace-an internal ecosystem for modular, reusable agents.

Headquartered in Bengaluru,
India, Sonata Software has a strong global presence, including key regions US,
UK, India, Malaysia, Mexico, Australia, DACH (Germany/Switzerland) &
Nordics (Finland). We are a trusted partner of Fortune 500 companies in Banking,
Financial Services and Insurance; Healthcare and Lifesciences; Telecom, Media,
and Technology; and Retail, Manufacturing and Distribution space.

Deep collaborations with partners
like Microsoft, AWS, Salesforce, and Snowflake strengthen our ability to
deliver cutting-edge AI solutions. Our 30+years of partnership with Microsoft,
and being part of the elite Microsoft Inner Circle, places us among the top 1%
of global Microsoft partners. Sonata is now among the first companies to earn
the Microsoft Frontier Partner Badge Also; Sonata Software is proud to
achieve AWS Premier Tier Status in the AWS Partner Network.

Job Title: Infrastructure
Windows 365 / Intune / MECM Customer Engineer

Location: Bangalore/
Hyderabad

Duration: Full Time

Experience level: 8-20 years

We are looking for a highly
skilled Infrastructure Windows 365 / Intune / MECM Customer Engineer to
join our team. This role involves working directly with our Microsoft customers
to provide strategic and proactive assistance. The ideal candidate will have
extensive experience in managing and supporting Windows Client environments and
a strong understanding of hybrid infrastructures and cloud technologies.

Key Responsibilities:

The Win365 / MECM (aka
SCCM)/Intune Customer Engineer will work directly with customers, as a
consultant and technical advisor to:

Design, Deploy, Review and Assess the health of
the infrastructure and clients around Windows 365 service and associated
configuration management requirements of these services

Upgrade, update and maintain the Win365
environment

Troubleshoot issues with infrastructure and
clients

Tune and optimize for performance

Assist with reporting

Assist in setting up Management with Intune

Assist in planning, reviewing and troubleshooting
Software Updates feature

Assist in planning, reviewing and troubleshooting
Task Sequences

Provide training in all areas of Win365 and its
ongoing management to ensure customer goals are met

Ideal candidate experience:

8+ years working as a depth expert and technology
owner or consultant around virtual desktop infrastructure and modern endpoint
management

Ability to present to multiple levels of customer
leadership.

Ability to act as a consultant and architect for
multiple customers.

Win365/Windows Desktop using associated modern
management tooling

Package/Application creation

Desktop OS Upgrades using different approaches

Intune and Co-Management experience

SSRS Reporting and/or PowerBI experience

PowerShell scripting

Deep level knowledge in at least
3 of the above categories

Technical Skills Requirements:
Microsoft Win365/VDI/ Endpoint Configuration Manager

Broad knowledge of ALL the MECM
areas below, with deep understanding of (at least) 4 of the following:

Infrastructure

Design

Deployment

Upgrades

Maintenance, Health, Tuning

Troubleshooting

Windows 365 and Desktop Upgrades

Software Updates

Compliance

Software Distribution

Security

Intune

SQL Server

Report Development

Network Troubleshooting

Related Skills:

Active Directory

DNS/Network

SQL Server

IIS

Certificates

Tools

SQL Profiler, PowerShell, Process Monitor

Why join Sonata Software

At Sonata, youll have an
outstanding opportunity. The chance to use your skills and imagination to push
the boundaries of whats possible. To build never seen before solutions to some
of the worlds toughest problems. Youll be challenged, but you will not be
alone. Youll be joining a team of diverse innovators, all driven to go beyond
the status quo to craft what comes next.

Sonata Software is an Equal
Opportunity Employer encouraging diversity in the workplace. All qualified
applicants will receive consideration for employment without regard to race,
national origin, gender identity, age, religion, disability, sexual orientation,
veteran status, marital status, or any other characteristics protected by law.