Infrastructure Systems Engineer II

Job Track Description:

• 3-5 years of experience in a production application support with a solid understanding of ITIL processes.
• Strong working knowledge of Linux
• Hands-on experience with Splunk and familiarity with various monitoring tools.
• Excellent communication and interpersonal abilities, with proven capability in managing escalations.
• Experience in managing L1/L2 incidents and service requests.
• Proficient in email queue management
• Capable of initiating and managing bridge calls for priority incidents and release activities.
• Basic understanding of servers and web\u2011based application functionality.
• Comfortable working in a 24/7 environment, with flexibility for rotational shifts and additional hours when required..