Infrastructure Operations

Monitor IT infrastructure including servers websites network devices and applications and respond to s

Perform batch monitoring including creating editing scheduling and deleting batch jobs

Handle batch job requests to run hold or cancel jobs

Work on Windows Server and Windows servicerelated requests

Maintain and update the ServiceNow CMDB and coordinate with relevant stakeholders

Perform Windows server patching using Microsoft SCCM

Manage monitoring tools including adding modifying and removing monitors

Participate in and support major incident management including coordination

MustHave Skills Mandatory

• ITIL Process awareness ResponseResolution time Availability SLA
• Ability to work in 24x7 project and adopts to shift rotation easily
• Experience in SCCM patching tool
• Basic understanding of Windows Operating system
• Troubleshooting service related issues
• Must handle responsibilities by multitasking working independently and with minimal direction Must deliver objectives both individually and by interaction with others therefore must demonstrate an understanding of organizational functions and departments
• Must possess strong interpersonal skills and have the ability to interact with all levels of employees in a professional manner

NicetoHave Skills Optional

• Experience on TWSIWS batch console Scheduling jobs in IWS cancelling jobs and running jobs manually
• Basic understanding in creating jobs in windows
• Perform Batch monitoring creating editing scheduling deleting batches
• Monitor server and URL related issues
• Maintain CMDB and ensure proper communications are done to the teams
• Managing Major Incidents ensuring that they are logged progressed updated authorized expedited and resolved efficiently
• Demonstrated experience in Monitoring tool user administration and security best practice