Infrastructure Operations Specialist I

Job Summary

We are looking for an entry-level Server Operations Specialist (L1) to support Windows server environments in a global enterprise setup. The role focuses on real-time monitoring (eyes on glass), incident handling, and operational support across on-prem and cloud infrastructure. The candidate will be responsible for ensuring system availability, proactively identifying issues, and coordinating with stakeholders and vendors for timely resolution.

Key Responsibilities

• Perform 24x7 monitoring of infrastructure systems (eyes on glass) and proactively detect anomalies or alerts
• Lead incident bridge calls, coordinate with internal teams and vendors for issue resolution
• Handle incident/service requests via ServiceNow, ensuring SLA adherence
• Perform initial troubleshooting (L1 level) for Windows servers and escalate when required
• Monitor system health using tools such as AppDynamics (and optionally Splunk)
• Ensure timely communication and updates to stakeholders during incidents
• Support server availability, performance tracking, and alert management using monitoring tools
• Assist in maintaining runbooks, SOPs, and operational documentation
• Work closely with cross-functional teams to ensure smooth service operations

Required Skills Qualifications

• Bachelor's degree: B.E. / B.Tech / MCA
• 1-3 years of experience in server operations / infrastructure monitoring / IT support
• Basic understanding of Windows Server environments
• Hands-on experience with ServiceNow or similar ITSM tools
• Exposure to monitoring tools (AppDynamics preferred)
• Good understanding of incident management and escalation processes
• Strong communication skills and ability to work in a global environment
• Ability to respond to alerts and reprioritize tasks dynamically

Good to Have Skills

• Basic knowledge of Splunk or other log analysis tools
• Understanding of VMware / virtualization environments
• Exposure to cloud environments
• Basic understanding of infrastructure components (servers, storage)

Behavioral Competencies

• Strong analytical and troubleshooting mindset
• Ability to work under pressure in high-availability environments
• Team collaboration across global stakeholders
• Willingness to learn and adapt to new tools and technologies

Work Requirements

• Willingness to work in 24x7 rotational shifts
• Ready to work from office (GCC location)
• Ability to handle critical incidents and high-priority alerts effectively

Success Criteria

• Timely incident detection and escalation
• Adherence to SLAs and operational KPIs
• Effective coordination during outages
• Reduction in incident resolution time and improved system uptime

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.