Infrastructure Engineering Manager

What You Can Expect As a technical leader, you bring both a technical and operational engineering mindset to lead and transform the team. You will drive a programmatic approach while maintaining a solutions-based focus to address evolving business needs. Reporting to the Head of Infrastructure & Client Experience, you will manage a team of Infrastructure Engineers across four key functions in this role. You will partner closely with product teams to support the future of AI.

About The Team We are Zoom's "customer zero" for internal cloud, platform, and IAM infrastructure. We use an SRE mindset, automation, and self-service tooling to optimize performance and security. We do this so every Zoomie can do their best work.

Responsibilities

• Managing the strategic design, engineering, and operations of enterprise-wide IAM infrastructure. Serve as the primary technical authority for all IAM initiatives across the organization. Cover identity lifecycle management, RBAC, ABAC, PAM, and zero-trust frameworks. Manage IDP solutions (Okta, Cloudflare, Entra ID, Google Cloud Identity) with SSO. Maintain directory services and authentication (LDAP, Active Directory, Radius, MFA, certificate management, federation). Lead enterprise application integration across Zoom, Sales, HRMS, and SaaS platforms, with automated provisioning, de-provisioning, and access governance. Operate IGA platforms driving access certifications, segregation of duties (SoD), role mining, and User Access Reviews (UAR). Remediate IAM technical debt and consolidate legacy systems. Ensure compliance with SOC 2, ISO 27001, and GDPR through continuous monitoring, access reviews, and audit trails, in partnership with Security, Compliance, and Audit teams.
• Managing a team which manages EKS and Infrastructure as Code (IaC) platforms, leveraging ArgoCD for GitOps deployments, Atlantis for Terraform automation, Nginx for ingress control, certificate management, and AWS/Proxmox infrastructure.
• Driving AI and automation initiatives using scripting languages and APIs — including PowerShell, Bash, Python, and Golang — for data transformation and workflow automation.
• Implementing and managing configuration management tools including Terraform, Ansible, Puppet, Chef, and SALT Stack to maintain scalable and reliable infrastructure.
• Managing platform services including Observability tooling, NetBox IPAM/DCIM, and other core infrastructure applications.
• Leading the transformation from monitoring to observability by partnering with infrastructure service owners on a Prometheus, Grafana, and Loki observability stack.
• Maintaining expertise across cloud IaaS environments including GCP, AWS, Azure, Hyperconverged Hardware, and VMware/Proxmox, following CI/CD best practices with Jira and GitLab.

What We’re Looking For

• Bring 10 to 15 years in IT or similar technology fields
• 5 years managing infrastructure teams.
• Show a proven track record managing, building, scaling, and improving services.
• Apply an understanding of Enterprise Architecture and governance best practices.
• Drive continuous improvement and deliver results against clear timelines with a service-oriented, proactive approach.
• Operate with a results-driven, entrepreneurial mindset; a degree in CS, Engineering, or MIS, or equivalent practical experience.

Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.