Infrastructure Engineering II-SUPPORT SERVICES-CTO - In House Engineering

Confidential Kotak Mahindra Bank Limited
Role: Database Administrator (24x7)
Reporting to: Head - Database admin
Role & Responsibilities:
1. Managing and monitoring of all the Oracle, Sybase, Ms-Sql, MySQL, Mongo and Db2 databases, Management of all SRs, PMRs and calls.
2. Project initiation and execution as per business requirement
3. Data replication with minimum lag at DR site Keeping DR databases up to date
4. Performance tuning of the databases
5. Ensuring that all the databases backup taken and health check maintained
6. Database hardening and version upgrade.
7. Vendor management for handling database problem/escalation/application support
Reporting Structure: who is reporting to you
- Outsourced DBAs (Oracle, Sybase, MySQL, Ms-Sql, Db2, Application dba, RAC Admin, Bangalore DBA Team and Oracle ACS Support.)
Interfaces: whom do you interact daily with
1. Database administrators
2. Unix system administrators
3. Windows system administrators
4. Storage administrators
5. IT operation team
6. IT Projects Team
7. Application Support Teams
8. Application vendor teams
9. Respective Project Managers
10. End Users
11. DRM Team
12 RTB (Run the Bank) Support Team
13 Cloud Support Teams.
Key Performance Indicators (KPIs) :
S/N
Key performance Indicator.
Performance Measures
Weightage
1
99.5% uptime for all the Oracle, Sybase, MySQL, Ms-Sql, Mongo and Db2 databases.
Downtime/outage reporting - daily & monthly reports
30
2
Ensure 100% backup for all the databases, Designing appropriate Database backup policy
Daily report, Successful restorations (periodic/as per business requirement) - monthly report
20
5.
Continuous monitoring of the databases and its consistency, SR management,
Database fine tuning to enhance performance
Daily checklist, Standby status report, Release of production and report databases. Performance report (hit ratios)
20
4.
Database management and support within budgeted cost
Cost saving. Review of billing details
10
5
Security. Audit and ISO recommendation implementation for all the databases
VA reports. ISO/Audit reports & findings
10
6
Patch management
Database event monitoring report,
10
Confidential Kotak Mahindra Bank Limited
Monthly report
. Note more than 6
Other Key Performance Indicators:
Area
Details
Measurement Criteria
Operations
Ensure uptime for DB systems
Daily uptime report
Handle deliverables in co-ordination with vendor who provides managed services so that SLA can be met
Deliverables / SLA
Resource scheduling for onsite dba services
Shift Schedule
Ensure that no system release delay due to DB error
Daily reports/Checklist
Tracking eod & bod status using application tables for critical systems
Daily report
Archive log volume tracking
Daily report
Monitor space at database level
space details report
Review alert & error logs corrective action in case of any error
Daily report
Monitor various application jobs, services & corrective action/escalation against failure
Mails
Measure hit ratios and protect against threshold values
Performance sheet
Ensure escalations are triggered on time and to the appropriate persons
Identification of area where further tuning/enhance is require to smoothen the DB management and ensure corrective action
Mails
Ensure synchronization for all standby databases at local & DR with minimal lag
standby status report
Measure database growth and share the trend
Monthly report
Ensure analyze/gather stats for performance optimization
checklist
Data movement to history tables
mails
Ldap db2 reorg activity in TAM setup of netbanking
mails
Automation of jobs up to best possible extent
mails/shell scripts
Raise SR/PMR with product companies for internal errors/problems and follow-up until closure
SR/PMR details on mail
Handle 2nd level escalations 24.7 for all RDBMS
mails/phone calls
Ensure appropriate documentation
Process manuals, SOPs,
Confidential Kotak Mahindra Bank Limited
checklists, reports, system study, escalation matrix
Proactive communication with internal customers
mails
Identify root cause of the problem and implement permanent solution
Root cause analysis
Manage the emails/phones efficiently and ensure no email/call is ignored or unattended
Mails
Manage quality kiosk's alerts / sms, Monitoring mails and alerts efficiently
Mails
Attend weekly meetings with project team and allocate resources as per discussion
MOM
Updation of major activities sheet on regular basis
Major activities list
Ensure appropriate action plans and seamless execution for special tasks
Action plans, Number of special tasks
Publish / share notices for de-supported versions of Databases and insist for upgrade to latest/supported version
Communication/coordination on mails
Backups
Backups as per standard policies and business requirement
Backup report
Data restoration using tape backups as per application and business requirement
Mails/Approvals
Configuration of backups for new databases
Mails
Identification of backups taking more time and tuning those up to the best possible way
Mails
Escalation for capacity planning to the management
Mails
Scheduling of Special and other adhoc backups
Mails
Re-verification of backup validity
Test restorations
Backup of Uat & Dev environments
Backup of user segments
Patch management
Ensure all patches coming from Application team are applied on databases and output is provided to them
mails / monthly reports
Handle data requests for all databases
mails / monthly reports
RDBMS version upgrade patches on databases
mails / monthly reports
Confidential Kotak Mahindra Bank Limited
Bug fixing patches
mails / monthly reports
Maintenance
Ensure proper housekeeping is carried out to avoid outage
Daily report
Initiation of tuning for various application in coordination with respective Application owner
Mails
Periodic health check review and parameter tuning of databases
statspack/awr/monthly reports
Creation of various test setups to test application tuning as per requirement
Mails
Audit and compliance
Implementation of baseline hardening & closure of security finding from DB point of view
CA/VA report
Handling of various internal and external audits
Mails, audit reports
Ensure closure of all audit findings for databases
Mails, audit reports
Maintain up-to-date db inventory along with all details
inventory
Reconcile & maintain record of rdbms licenses
license details
Ensure appropriate documentation and certify for ISO 270001 surveillance audit
CM forms, Third party access forms, privileged user details, access control matrix, audit report
Adherence to processes and policies
Ensure closure of pending VAs and CAs
IT security dashboard
Maintain all necessary records for audit purpose
Access control matrix, evidences, etc.
RBI audit
Mails, audit reports
Reports
Ensure all checklists received from database admin team
Daily checklists
Monthly report to Senior Mgmt by 2nd of every month
Monthly report
Database uptime report for critical applications
Daily report
Publish performance gain reports wherever tuning is done by/as per app dba
Timely update in Major activity report
Projects Support /
DB upgrade to supported/latest version
Number of dbs upgraded, email communication to ensure necessary follow-up
Support for UAT & Development databases
Confidential Kotak Mahindra Bank Limited
Oracle license utilization tracking
Execution of projects initiated by project team
Close known vulnerabilities proactively
Maintain & Update Documentation - ops manuals, sop, exceptions, deviations, stop/start services,
Soft skills
Coordination with various teams for day to day operations
Understand application & business requirement
Quick response time
Reports in neat and accurate format
Working and interacting with others to accomplish team goals
Express ideas and concerns clearly
Team meetings and knowledge sharing sessions as per predefined frequency
Learn new technologies, acquire new skill set
Prepare & do presentations during datacenter meetings