Infrastructure Analyst

Responsible for complete installation of our product including hardware stack on Customer s premises. Infrastructure team is responsible for installation of hardware stack for DC and DR. The role requires continuous involvement during the period of installation at one or more sites. It requires periodic audit across sites to ensure things are running smoothly and have not changed since last audited.

• Experience in diagnosing and solving problems in complex computer systems and understand the IT infra architecture.
• Knowledge of systems and operations to find and fix problems in large computer networks, such as network communications errors, security related issues, storage problems, and malfunctioning server platforms.
• Provide the plan to the IT team or work with them to implement the necessary upgrades, patches or troubleshooting to solve the problem.
• Document the changes and follow all change management procedures.
• Work closely with the Infrastructure Architect to ensure the plan is in accordance with security procedures.
• Responsible for proactively communicating upcoming infrastructure changes to management and working with the workforce to smooth transitions and decrease any negative impact on business.
• Monitor the performance of network systems in order to identify any issues.
• Routinely perform analysis during normal IT Infrastructure operation, including on networks, firewalls, servers, operating systems, applications and devices.
• Identify opportunities to use emerging technology to increase efficiency and flexibility. They need to do the audit on the infra setup and report on the gaps & may formulate improvement plans.