Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner


Project Role Description :Provide L1-L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills :Cloud Unified Communication Operations

Good to have skills :NA
Minimum 3 year(s) of experience is required

Educational Qualification :15 years full time education

Summary:
As an Infra Tech Support Practitioner, your day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. You will engage with users and clients directly, either remotely or onsite, to identify and resolve technical issues efficiently. Your role ensures the smooth operation and stability of various technology platforms by adhering to established procedures and operational frameworks, contributing to a reliable and high-quality support environment.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to escalate and resolve complex technical challenges.
- Maintain clear and timely communication with stakeholders regarding issue status and resolution progress.
- Document troubleshooting steps and solutions to enhance knowledge sharing within the team.
- Assist junior team members by providing guidance and support to foster their professional growth.

Professional & Technical Skills:
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Must To Have Skills:
Proficiency in Cloud Unified Communication Operations.
- Strong knowledge of infrastructure components including servers, storage, and network devices.
- Experience in monitoring and managing system performance to ensure optimal service delivery.
- Ability to troubleshoot issues across operating systems, network configurations, and application platforms.
- Familiarity with incident management and ticketing systems to track and resolve user requests.
- Effective communication skills to interact with users and technical teams for problem resolution.

Additional Information:
- The candidate should have minimum 3 years of experience in Cloud Unified Communication Operations.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

Qualification
15 years full time education