Infra Tech Support Practitioner

Job Description
Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Site Reliability Engineering
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance for production and development systems and software products. Your typical day will involve troubleshooting issues, implementing technology solutions, and ensuring the smooth operation of services across various platforms. You will engage with both remote and onsite teams to address hardware and software challenges, contributing to the overall efficiency and reliability of the systems in place.

Roles Responsibilities:
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate knowledge sharing sessions to enhance team capabilities.
- Monitor system performance and proactively address potential issues.

Professional Technical Skills:
- Must To Have Skills: Proficiency in Site Reliability Engineering.
- Strong understanding of cloud infrastructure and services.
- Experience with incident management and response.
- Familiarity with automation tools and scripting languages.
- Knowledge of monitoring and logging tools to ensure system reliability.
- The candidate should have minimum 5 years of experience in Site Reliability Engineering.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.

Qualification15 years full time education