Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner

Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.

Must have skills : Splunk Enterprise Architecture and Design, Python (Programming Language), Ansible on Microsoft Azure

Good to have skills : Microsoft Azure DevOps

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Splunk Administrator, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve providing hardware/software support and implementing technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands.

Key Responsibilities:-

• Strong automation experience with YAML/python, build & release pipelines
• Plan and strategize new optimized solutions
• Should have SRE mindset, eliminating toil & targeting automation for any manual & repeatable task.
• Strong Architecture knowledge (distributed search/index lifecycle/cluster bundle/manage apps/rolling operation/buckets management)
• Multi-Site Clustering (both Search heads & indexers stack) with replication strategies
• Indexes management
• Summary Indexes/DM Acceleration/Scheduled searches
• Maintain Jobs & their performance
• Splunk Install/Upgrade/Uninstall
• Create & Develop Monitoring Jobs for alerts
• Troubleshoot issues/error via different logs
• SPL (tune real-time searches)
• DMC, DB Connect exposure & knowledge
• Maintain & develop documents(SOPs) of the whole platform
  
  

Technical Experience:-

• Strong Experience of working with YAML/Ansible for automation
• Comfortable working with UNIX Platform
• Basic Networking Skills
• Strong Azure DevOps skills
• To support 24*7 environment with rotational shifts
• Experience of working into Azure Cloud environment
• Strong skills into core Splunk Enterprise Administration (Architect certified-preferable)
• Skills/exposure to Containerization technology, kubernetes, AKS, etc.
• Skills/exposure to Observability (OTel)
  
  

Professional Attributes:-

• An individual should have a proven experience of more than 5 yrs. into Splunk, with more than 8 yrs. of experience overall.
• Hold great ability to understand the business requirements and converting them into solution designs,
• Should be quality oriented,
• Committed to deliver, pragmatic and solution oriented,
• And most importantly a team player and with great communication skills.
  
  

Educational Qualifications:-

• Graduate/full time degree
  
  

Additional Information:

• A 15 years full time education is required.