Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner


Project Role Description :Provide L1-L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills :Splunk Enterprise Architecture and Design, Python (Programming Language), Ansible on Microsoft Azure

Good to have skills :Microsoft Azure DevOps
Minimum 7.5 year(s) of experience is required

Educational Qualification :15 years full time education

Summary:
As a Splunk Administrator, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve providing hardware/software support and implementing technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands.


Key Responsibilities:-

- Strong automation experience with YAML/python, build & release pipelines
- Plan and strategize new optimized solutions
- Should have SRE mindset, eliminating toil & targeting automation for any manual & repeatable task.
- Strong Architecture knowledge (distributed search/index lifecycle/cluster bundle/manage apps/rolling operation/buckets management)
- Multi-Site Clustering (both Search heads & indexers stack) with replication strategies
- Indexes management
- Summary Indexes/DM Acceleration/Scheduled searches
- Maintain Jobs & their performance
- Splunk Install/Upgrade/Uninstall
- Create & Develop Monitoring Jobs for alerts
- Troubleshoot issues/error via different logs
- SPL (tune real-time searches)
- DMC, DB Connect exposure & knowledge
- Maintain & develop documents(SOPs) of the whole platform



Technical Experience:-

- Strong Experience of working with YAML/Ansible for automation
- Comfortable working with UNIX Platform
- Basic Networking Skills
- Strong Azure DevOps skills
- To support 24*7 environment with rotational shifts
- Experience of working into Azure Cloud environment
- Strong skills into core Splunk Enterprise Administration (Architect certified-preferable)
- Skills/exposure to Containerization technology, kubernetes, AKS, etc.
- Skills/exposure to Observability (OTel)


Professional Attributes:-

- An individual should have a proven experience of more than 5 yrs. into Splunk, with more than 8 yrs. of experience overall.
- Hold great ability to understand the business requirements and converting them into solution designs,
- Should be quality oriented,
- Committed to deliver, pragmatic and solution oriented,
- And most importantly a team player and with great communication skills.


Educational
Qualifications:-

- Graduate/full time degree



Additional Information:
- A 15 years full time education is required.


Qualification15 years full time education