Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner

Project Role Description : Provide L1-L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.

Must have skills : NEXThink

Good to have skills : NA
Minimum 2 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires engaging with users and clients directly, whether remotely or onsite, to identify and resolve technical issues efficiently. The practitioner follows established procedures and operating models to maintain service reliability and quality, ensuring smooth operation of various technology platforms and supporting the overall infrastructure environment.

Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Collaborate with cross-functional teams to escalate and resolve complex technical issues.

Document troubleshooting steps and resolutions to enhance knowledge sharing within the team.

Assist in monitoring system performance and proactively identify potential areas of improvement.

Support junior team members by sharing knowledge and providing guidance when needed.

Professional & Technical Skills:

Must To Have Skills:

Proficiency in NEXThink.

Strong understanding of infrastructure components including operating systems, networks, and application platforms.

Experience in diagnosing and resolving technical issues in production and development environments.

Ability to follow defined operating models and processes to ensure consistent service delivery.

Excellent communication skills to interact effectively with users and clients.

Capability to work both remotely and onsite to provide timely technical support.

The candidate should have minimum 2 years of experience in NEXThink.

This position is based at our Bengaluru office.

A 15 years full time education is required.

Qualification 15 years full time education