Infra Tech Support Practitioner
Accenture · Bengaluru · onsite · Posted 37d ago
Undisclosed0–2 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
THE WORK:
Explore opportunities to build knowledge and support the group while engaging in problem solving discussions
This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where learning and contribution are valued
Join us in this exciting journey and make a meaningful impact Ensure production systems are available and operating according to defined service level agreements Drive incident and outage resolution and maintain clear communication throughout the process Facilitate the restoration of service to the production environment efficiently and effectively Establish and maintain disaster recovery procedures to safeguard critical operations Maintain data retention practices in alignment with organizational policies
HERE'S WHAT YOU WILL NEED:
Beginner proficiency in Service Desk Management Beginner proficiency in Service Desk Voice Support It is advantageous to have prior experience in relevant related skills Bachelor's Degree in relevant field of studies
BONUS POINTS IF YOU HAVE:
Beginner proficiency in incident management Beginner proficiency in customer service skills Intermediate proficiency in communication skills Beginner proficiency in problem solving Intermediate proficiency in time management
HERE'S WHAT YOU WILL NEED:
BONUS POINTS IF YOU HAVE:
Sourced from naukri
Skills
Customer ServiceIncident ManagementService Desk ManagementDisaster recoveryTech SupportCommunication Skillstime managementoperationsVoice Support
About Accenture
Accenture
IT Services & Consulting
350k+
employees
1989
37 years old
Dublin
Ireland
About
Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting.
Industries
IT Services & ConsultingAnalytics & KPOSoftware ProductManagement Consulting
Employee ratings
73,428 reviews
3.7/ 5
Culture
3.7
Career growth
2.8
Work-life
3.6
Employees rate it well for
Work Life Balance8779Work Culture7586Salary7496Learning5602Senior Management4852
Find them on