Infra Tech Support Practitioner

THE WORK:

• Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. 


• This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where learning and contribution are valued. 


• We warmly invite you to join us in this exciting journey of growth and shared success. 


• Ensure production systems are available and operating according to defined service level agreements. 


• Drive incident and outage resolution and maintain clear communication throughout the process. 


• Facilitate the restoration of service to the production environment efficiently and effectively. 


• Establish and maintain disaster recovery procedures to safeguard operational continuity. 


• Maintain data retention practices in alignment with organizational policies and standards.

HERE's WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management. 


• Beginner proficiency in Service Desk Voice Support. 


• It is advantageous to have prior experience in relevant related skills. 


• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Beginner proficiency in incident management. 


• Beginner proficiency in customer service skills. 


• Intermediate proficiency in communication skills. 


• Intermediate proficiency in problem solving. 


• Beginner proficiency in technical troubleshooting.