Infra Tech Support Practitioner

THE WORK:

• Discover the opportunity to make impactful decisions and foster collaboration across multiple groups


• You will collaborate and manage efforts to perform effectively, engage with various teams, and contribute to key decisions


• Providing thoughtful solutions to challenges within your immediate group and beyond will be a vital part of your role


• This position embraces advanced expertise in Service Desk Management and invites you to bring your passion and insight to a dynamic environment


• Join us and be part of a journey where your contributions truly matter


• Ensure production systems are available and operating according to defined Service Level Agreements


• Drive incident and outage resolution and maintain clear communication throughout the process


• Facilitate the restoration of service to the production environment promptly and efficiently


• Establish and maintain disaster recovery procedures to safeguard operational continuity


• Maintain data retention practices in alignment with organizational policies and standards

HERE'S WHAT YOU WILL NEED:

• Advanced proficiency in Service Desk Management


• Intermediate proficiency in Service Desk Voice Support


• A minimum of 2 years of experience in relevant related skills


• Bachelor's Degree in relevant field of studies

BONUS POINTS IF YOU HAVE:

• Advanced problem solving


• Intermediate communication skills


• Beginner conflict resolution Intermediate multitasking


• Advanced customer service orientation