Infra Tech Support Practitioner

THE WORK:

• Discover the opportunity to contribute actively and independently while becoming a subject matter expert


• You will participate in team discussions and help provide thoughtful solutions to work-related challenges


• This role embraces the essence of Service Desk Management, inviting you to grow and engage in a supportive and dynamic environment


• We look forward to welcoming your enthusiasm and fresh perspective


• Ensure production systems are available and operating according to defined Service Level Agreements


• Drive incident and outage resolution and maintain clear communication throughout the process


• Facilitate the restoration of service to the production environment efficiently and effectively


• Establish and maintain disaster recovery procedures to safeguard critical operations


• Maintain data retention practices in alignment with organizational policies and standards

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management


• Beginner proficiency in Service Desk Voice Support


• A minimum of 1 of experience in relevant related skills


• Bachelor's Degree in relevant field of studies

BONUS POINTS IF YOU HAVE:

• Intermediate problem solving skills


• Intermediate communication skills


• Beginner analytical thinking


• Beginner customer service orientation


• Beginner time management