Infra Tech Support Practitioner

THE WORK: Discover the opportunity to build knowledge and support the team while participating in problem solving discussions. This role will involve engaging with Service Desk Management in a way that fosters growth and collaboration. We invite you to join us in this exciting journey where your contributions will be valued and your development encouraged.

Ensure production systems are available and operating according to defined service level agreements.

Drive incident and outage resolution and maintain clear communication throughout the process.

Facilitate the restoration of service to the production environment efficiently and effectively.

Establish and maintain disaster recovery procedures to safeguard critical operations.

Maintain data retention practices in alignment with organizational policies.

HERE''S WHAT YOU WILL NEED:

Intermediate proficiency in Service Desk Management.

Advanced proficiency in German Language.

It is advantageous to have prior experience in relevant related skills.

Bachelor''s Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

Intermediate proficiency in customer service.

Beginner proficiency in communication skills.

Intermediate proficiency in problem solving.

Beginner proficiency in technical troubleshooting.

Intermediate proficiency in time management.

Qualification