Infra Tech Support Practitioner

THE WORK: Discover new opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where continuous learning and contribution are valued. We invite you to join us in this exciting journey and make a meaningful impact.

Ensure production systems are available and operating according to defined service level agreements.

Drive incident and outage resolution and maintain clear communication throughout the process.

Facilitate the restoration of service to the production environment efficiently and effectively.

Establish and maintain disaster recovery procedures to safeguard critical operations.

Maintain data retention practices in alignment with organizational policies.

HERE''S WHAT YOU WILL NEED:

Intermediate proficiency in Service Desk Management.

Advanced proficiency in German Language.

It is advantageous to have prior experience in relevant related skills.

Bachelor''s Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

Intermediate problem solving skills.

Beginner knowledge of customer service principles.

Intermediate communication skills.

Beginner familiarity with information technology concepts.

Intermediate analytical thinking.

Qualification