Infra Tech Support Practitioner
Accenture · Bengaluru · onsite · Posted 48d ago
Undisclosed2–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
THE WORK:
Explore new opportunities to contribute actively and independently while becoming a subject matter expert
You will participate in discussions and collaborate to provide thoughtful solutions to work-related challenges
This role embraces a welcoming environment where your enthusiasm for Service Desk Management will be valued and nurtured
Join us to make a meaningful impact and grow your expertise in a supportive setting Ensure production systems are available and operating according to defined service level agreements Drive incident and outage resolution and maintain clear communication throughout the process Facilitate the restoration of service to the production environment efficiently and effectively Establish and maintain disaster recovery procedures to safeguard critical operations Maintain data retention practices in alignment with organizational policies and standards
HERE'S WHAT YOU WILL NEED:
Beginner proficiency in Service Desk Management Beginner proficiency in Service Desk Voice Support A minimum of 1 of experience in relevant related skills Bachelor's Degree in relevant field of studies
BONUS POINTS IF YOU HAVE:
Intermediate problem solving skills Beginner communication skills Intermediate analytical thinking Beginner customer service orientation Intermediate time management
HERE'S WHAT YOU WILL NEED:
BONUS POINTS IF YOU HAVE:
Sourced from naukri
Skills
Customer ServiceService Desk Managementsubject matter expertDisaster recoveryTech SupportCommunication Skillstime managementoperationsVoice Support
About Accenture
Accenture
IT Services & Consulting
350k+
employees
1989
37 years old
Dublin
Ireland
About
Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting.
Industries
IT Services & ConsultingAnalytics & KPOSoftware ProductManagement Consulting
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