Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Infrastructure Service Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering continuous technical assistance and upkeep for both production and development environments. This role requires managing and supporting configured services across multiple platforms, ensuring smooth operation within established processes. The practitioner addresses hardware and software issues at the operating system level, covering servers, networks, and specific software solutions. Tasks include performing initial and intermediate troubleshooting to resolve technical challenges, often collaborating with teams to maintain system stability and efficiency in both remote and onsite settings.

Roles Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in documenting technical procedures and support workflows to enhance team knowledge.
- Collaborate with cross-functional teams to identify and implement improvements in support processes.
- Support junior team members by sharing knowledge and providing guidance on technical issues.

Professional Technical Skills:
- Must To Have Skills: Proficiency in Infrastructure Service Management.
- Strong understanding of operating system environments and server/network infrastructure.
- Experience in troubleshooting hardware and software issues at various support levels.
- Familiarity with managing and supporting configured services across diverse platforms.
- Ability to work effectively within defined operating models and processes.
- Good communication skills to interact with technical teams and stakeholders.
- The candidate should have minimum 3 years of experience in Infrastructure Service Management.
- This position is based at our Gurugram office.
- A 15 years full time education is required.




Qualification
15 years full time education